Lau's Tire & Auto

  • 4.9 of 5 stars
4 reviews

5025 W Villard Ave, Milwaukee, WI 53218, us

(414) 462-2660

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 07, 2011
Dec 16, 2002
My wife and I Have been customers of Lau's for over 25 years. In that time we have not had any serious dispute as to price or service. We always have two cars starting with a new car and keeping them for many years. We now have a 93 Dodge Dynasty and a 2001 Chevrolet Impala. Our 1986 Chevrolet Celebrity was still going strong in 2001 when we bought the Impala. Lau's does all of our servicing of our cars. They always have the latest equipment and the training to know what to do. Over the years they have often spent a great deal of their time working to correct a problem repair. No funny stories just to say we are sold on them.
Aug 11, 2007
I've been using Lau's for all my repairs (other than warranty work on a new car) for about 30 years, working on a couple of full-sized vans and four cars. I have never been disappointed with them. They have always been willing to listen as long as it takes to describe a problem. Every repair has come in either at the estimated price or significantly lower. There have been NO rude surprises at all regarding pricing or work involved, but several nice surprises when the work was finished much more quickly and/or cost quite a bit less than they had expected. I recommend them to everyone!
Sep 01, 2010
They diagnosed a problem 2 other shops missed. They were professional and explained everything well. Great to work with. Exceptional customer service.

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