Sears Auto Center

  • 1.9 of 5 stars
2 reviews

522 S. Gammon Road, Madison, WI 53719, us

(608) 829-6228

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
1.5/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
3.0/5
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jun 17, 2011
I took my Ford Contour in complaining of a loud humming noise coming from front of the car. I suspected that the cause was a bad wheel bearing. After an inspection, I was given an estimate for about $1500.00 for "needed" repairs such as a sway bar, new rear control bars, and a new strut in the front. I asked the service manager if the wheel bearings had been checked and was told that these other issues had to be addressed first. When the technician brought my car around (after I declined the suggested repairs) I asked if he had tested the bearings. He told me that he was unable to tell whether or not the bearings were bad. I left Sears and went to the place that installed my struts (just two years before) and asked them to inspect the "broken strut". I was told that the strut was in perfect condition. I was told that I needed, however, to replace the wheel bearings. Two mechanics shops agreed that Sears had recommended repairs that were not needed. Later I confronted the service manager at Sears, who discovered that an unqualified technician had made the recommendations because the regular guy had been absent that day. Are you kidding me? Sears did not address the issue of my concern, and recommended repairs that were not needed, and lied to me about prioritization of repairs. Stay away from this place, and buy yourself a weekend vacation in London with the money you save.
Feb 06, 2012
  • Miguel
Oh, c'mon! You can shop around and find a better place to have your vehicle serviced than Sears, can't you? Do you think $30 to change a headlight bulb is reasonable? Do you know they hire guys on Huber, who can't even do a test drive because their licenses have been revoked? And what about those alignments they push on you, even when you decline them? Get a little dignity, and find a decent place to get your car worked on!

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