Cronk Automotive

  • 4.7 of 5 stars
7 reviews

90 Wellsian Way, Richland-Kennewick, WA 99352, us

(509) 946-5050

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.4/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.4/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.7/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
3.9/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.4/5
Aug 13, 1998
One of the few shops I've dealt with who don't try to sell or do more work than needed. They'll also go the extra mile to find out exactly what's wrong. They recently had our car for 4 days (at no charge) running down a particularly difficult problem. Be sure to call ahead, they work very efficiently (even have headsets to answer the phone while working) once you get in but you may have to wait a few days to get an appointment. but their honesty and fair dealing more than make up for the wait.
Dec 31, 2002
Over a period of several months I had difficulty with another vehicle I own (an 80's pickup). After checking out everything he could and I still had problems keeping it from dying, he insisted I leave it there. He regularly started it, and test drove it and finally had me drive it for several hours in the surrounding area - with basic tools and made certain I had a cell phone beside me. Sure enough, it stalled on me at a busy intersection a block away. He came to check it out on the spot. After much head scratching, we (and that included several other mechanics in the shop) we decided I was the problem. Driving this behemoth (no power brakes or steering) only occasionly and having to stretch to reach the pedals), my timing was off --- mainly I learned that I wasn't warming the engine long enough. He could have bushed off the problem & my frustration with a slick answer, or made negative references to female driving, AND charged rent for parking!! In addition the their courtesy, concern for my welfare, & minimal charges, no vandalism has ever occurred to my cars even when they aren't in a locked area. As I listen to other customers in the waiting room, I know they receive similar treatment. "Touchy" vehicles are a challenge to Bob Cronk!!
Dec 31, 2002
Over a period of several months I had difficulty with another vehicle I own (an 80's pickup). After checking out everything he could and I still had problems keeping it from dying, he insisted I leave it there. He regularly started it, and test drove it and finally had me drive it for several hours in the surrounding area - with basic tools and made certain I had a cell phone beside me. Sure enough, it stalled on me at a busy intersection a block away. He came to check it out on the spot. After much head scratching, we (and that included several other mechanics in the shop) we decided I was the problem. Driving this behemoth (no power brakes or steering) only occasionly and having to stretch to reach the pedals), my timing was off --- mainly I learned that I wasn't warming the engine long enough. He could have bushed off the problem & my frustration with a slick answer, or made negative references to female driving, AND charged rent for parking!! In addition the their courtesy, concern for my welfare, & minimal charges, no vandalism has ever occurred to my cars even when they aren't in a locked area. As I listen to other customers in the waiting room, I know they receive similar treatment. "Touchy" vehicles are a challenge to Bob Cronk!!
Nov 07, 2011
Jul 13, 2008
A local dealer (Tri-Cities Motor Sales) that I used to go to told me my recently purchased used 1991 Acura Legend needed two new CV boots, axle shafts, and rear brakes, for a total of $726 worth of parts and labor, plus tax. I didn't have the repair work done there and took my car to Cronk Automotive instead for them to look at it. Dan, a mechanic at Cronk Automotive called me to say only one CV boot was torn and he would only replace the axle shaft if it needed to be. Also, the rear brakes still had enough life in them that they didn't need replacing yet. It ended up the axle shaft did not need replacing. Total bill for the repair was $136.87, plus tax. They saved me $589.13! I talked to Robert Cronkhite, the owner, when I picked my car up. He has been in business for 28 years. He and his mechanics are honest and I can trust them to fix only what is needed and not rip me off. They will be doing all my work from now on!
Nov 07, 2011
Nov 18, 2011
  • Mean Jean
Since 1975, Bob Cronkhite was our "shade-tree mechanic" in Richland. He and his crew would go the extra mile to do the best repairs possible and keep them affordable. He became our go-to guy for regular maintenance as well as major repairs (other than dealer-required). My husband, who owned his own business in town for 30 years, referred 2 to 3 dozen customers to Cronk's for car problems ranging from minor to serious, and every one came back afterwards specifically to thank him for the recommendation, greatly pleased with the service they'd gotten there. In 2009 we retired 6 hours away to Depoe Bay, Oregon, but I visit back about every 3 months, and drop in to say "Hi" while I'm in town. Before leaving for Richland on a recent Friday morning, I had noticed a little smoking and an oil-on-hot-metal smell, but thought it was overflow from a recent oil change. Three hours down the road, I called Cronk to ask if he could look at my increasingly smoky engine when I got to Richland. At 1:10 I pulled in, and he said he smelled it before he saw it. Subaru was up on a rack in 5 minutes. I'd blown the front seals and then driven 6 hours at freeway speeds! I had no other car, an unbreakable 3:00 appointment, and a job to drive back to on Sunday. Bob conferred with my husband by phone, then ordered Subaru parts from the dealer (because after-market parts can fail in 2 years - as had just happened), and then gave me a ride to my appointment. At 5:10 he called to say the Subaru was on its test drive, and rode me back to the shop to pick it up and pay the incredibly reasonable bill. He had pulled two of his guys off other jobs to get it done in 4 hours (because he closes for the weekend at 5). They replaced all the front engine seals, oil pump, water pump, tensioner, and timing belt - so I could drive home safe, in my own car. In my book that's beyond Awesome. He is a True Friend as well as a First Class Auto Repair Guy!

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