I have been taking my vehicles to John Wayne's for over ten years. They are a friendly, staight-up shop to deal with and will tell you what you NEED to hear and NOT what you WANT to hear regarding your vehicle's repair They will give you the bad news up front about what they found wrong and a solid estimate for parts and labor to make the repair. There are no hidden extras. If you're a new customer to the shop and have an immediate need for a repair, they will try to work you in same day to at least diagnose the problem, instead of brushing you off and scheduling an appointment a week or two down the road. Following a service your vehicle will at least be vacumed out and washed if it's not raining. All the mechanics are ASE Certified and have great diagnostic skills. There has been very little turnover in the shop during the years I've been going to them.