Gregs Japanese Auto warranty

  • 3.8 of 5 stars
5 reviews

13421 NE 20th, Bellevue, WA 98005, us

(425) 644-2798 x206

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
4.4/5
Their repair price is reasonable
3.2/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
N/A
They are always honest
3.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Feb 19, 2007
I've gone here for a 90k service, to replace a water pump, and to diagnose/replace an ABS sensor. All of the work was done well and I haven't had any problems with the fixed parts. The main issue I have is their high cost of labor ($88/hr when I was there last) and their rounding up of labor time (e.g. 3hrs instead of 2.5hrs, 1hr instead of .5hr). A minor issue I had was that the ABS sensor took 2days longer than I was told to fix. Overall, their work is high quality but expensive. But if you live in Bellevue, WA you can probably afford it!
Nov 07, 2011
Oct 09, 2007
competent but not "highly competent". I had normal maintenance plus my clutch and wheel bearings replaced. they used generic parts rather than the special Subaru parts which fixed design flaws in the car. Thus I had to pay again for the repairs when the generic parts failed.
Mar 09, 2006
Highest commendation for Greg's Japanese Auto in Bellevue, especially service manager Steve. I recently moved from IL to Seattle. Few things to me are more stressful that trying to find a competent,independent(read: cost effective; fingers and toes, not arms and legs) place to take my car when moving to a new city. I chose Greg's out of ignorance. They have many locations around the Seattle area and offer what I think is a good warranty on their work (15mo./15k). So, I figured I'd give them a shot for a belated 30,000k service. I couldn't have been happier with the way I was treated and the work performed. I had an issue with my exhaust caused by a manufacturer defect and my car was 2k out of warranty. Instead of trying to sell me a fix, Steve at Greg's suggested I try to appeal to Nissan ("all the way up the foodchain") until I received the repair under a goodwill warranty from Nissan Consumer Affairs (which I did). I feel that these guys are honest and are candid in keeping their customers appraised of what repairs are 'essential' and those that can wait. These guys definetley work to keep your business - couldn't be happier.
Nov 07, 2011

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