Schmitz Service Incorporated

  • 4.8 of 5 stars
5 reviews

8526 Leesburg Pike, Vienna, VA 22182, us

(703) 827-0611

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
5.0/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.3/5
Mar 15, 2000
I showed up at Schmitz Exxon on a Saturday afternoon with what turned out to be a broken axle. Although this is a small service station, they had the part in stock, replaced the axle--I waited about an hour and a half, which I thought was quite reasonable for a busy weekend--and charged me just under $200 bucks. I was totally stuck and they could absolutely have gouged me but didn't. If I lived closer, or they were near public transportation, they'd be my mechanics.
Apr 25, 2009
Had only one problem with their work- and I'm not sure it was their fault or the part. Always been on time, and prices were reasonable (especially for the area). Not really close to transport; but willing to drive you to the metro or even to work if it isn't too far. Been pleasant to deal with.
Dec 22, 2009
While the bus system in Fairfax County isn't the best, they aren't far from several bus routes, and when the silver line is finally in place, they'll be very convenient to the metro. We had two cars that were constantly being brought in to these guys as they reached the end of their useful years. They were always honest and open about what was wrong, and in the case of my Chevy they could have easily milked us for hundreds or thousands in repairs, but instead took a look at the engine, told us it wasn't worth it because we could buy a used car cheaper than we could fix it, and sent us on our way. Dealerships in the area charge over $100 just for a diagnostic, but these guys have reasonable prices and good customer service.
Sep 03, 2010
I had my truck towed to Schmitz Exxon, because my radiator blew. The temperature gauge reached red hot levels, and I had to drive a few miles to get to a safe location. I was afraid that engine damage may have resulted. Schmitz diagnosis was that only the radiator needed to be replaced, but no engine repairs were needed. They were honest, professional and friendly.
Jul 10, 2011
Our daughter and her friend broke down near Dulles Airport in our Saturn wagon. The tow company towed them to Schmitz Exxon where Al, the manager, made a correct diagnosis of the problem (fuel pump), called us to explain the situation, and told us that they could have them on the road in a matter of hours, much to our relief. Al then volunteered to drive them to a Metro station so that they could visit with a relative while the car was repaired. We were very pleased with the service and professionalism we received.

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