Abbott's Auto Service

  • 4.8 of 5 stars
5 reviews

11008 W Broad St, #F, Three Chopt, VA 23060, us

(804) 346-5511

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.8/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.3/5
Nov 07, 1998
I had a high pitched squeel that sounded like a bad water pump which the mechanic also thought by listening to it. Turns out there was a pinhole leak in the radiator hose spraying fluid onto the belt and causing it to slip. Only the belt was replaced. I have dealt with Pete and Steve at their first location (Tuckahoe Village Exxon) for 12 years and have always gotten very good service and look forward to dealing with them in their second location in Innsbrook.
Nov 07, 2011
May 14, 2004
Pete Abbott is the best mechanic that I have ever known. He is not a parts changer--but finds the problem instead of just applying the old hit and miss theory that if I sell the customer everything, maybe I'll get lucky and fix the problem. I have lived in Richmond since 1997-before that in the D.C. area-If there is a Pete Abbott up there I never met him in 25 years--only parts changers and those awful dealerships that are only to happy to rip you off in the service dept after they have taken all your money in the sales office--TM
Aug 28, 2006
I've been using Pete for all my auto repair needs for years and he's ALWAYS up front and honest. Being a single woman, it's hard to find someone like him you can trust. He's done minor things for me free of charge and is always right on target with what is (or isn't) wrong with my car. He's very responsive when I have a problem - "bring it up and we'll look at it". He's also "diagnosed" over the phone and let me know if it's something that needs to be done right away or can wait. Absolutely THE BEST!!
Apr 26, 2008
The experience that sold me on using Abbott's exclusively is when they saved me from getting rid of my car based on the opinion of another mechanic in the area, he said it had a "hand grenade engine" and it was only a matter of time before she blew! The car destined for the scrap heap only needed a $30 sensor and the first mechanic missed it completely! That's been 3 years ago and she works like a charm still.

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