Grandin Automotive

  • 2.1 of 5 stars
1 reviews

1514 Grandin Road SW, Roanoke, VA 24015, us

(540) 344-8121

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
1.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
May 08, 2012
  • sunflow99
DO NOT take your car here. They do not call you when it's ready, you have to call them, even if you provide your phone number. I took mine in for an inspection, and asked them to fix a taillight before the inspection, so it would pass. They said they would call if there was any problem. I called them at 4:45 to see if it was ready. They said yes, but when I got there, he first couldn't find the invoice. Then he found it and told me the car did not pass inspection, because, among other reasons, the taillight was out. The ONE I TOLD THEM TO REPLACE! So I asked why they didn't call, or replace the headlight, and all I got were a bunch of excuses from the manager, about how an employee had left and not told them what to do. It was written on the invoice! And beside, that's not my problem, you should have systems in place to communicate. I know people make mistakes, but own up to it, and do something to fix it! Don't make excuses for your employees, and then charge me full price. Do yourself a favor, steer clear of Grandin Rd Automotive.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute