Valley BMW

  • 2.2 of 5 stars
1 reviews

2824 Franklin Rd, Roanoke, VA 24014, us

(877) 507-8298

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Offers loaner cars
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
4.0/5
Their repair price is reasonable
1.0/5
They complete the work in a timely manner
1.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
N/A
They are always honest
3.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Oct 21, 2011
I use my car daily. I made appointment two weeks in advance for them to have car for three days to repair an interior heating/ac fan while I was out of town. When I made the appointment, I told them they could only have the car for three days. I was assured this would give them enough time to order appropriate parts, if not in stock, and have the car ready in time. On the day of my appointment, I dropped the car off at 8:30 AM. I called back twice that afternoon. They had not looked at the car. My call was returned at 4:45 PM. I was told they needed to order a fan motor and would do so the next day, but it would not be delivered until two days later, which meant they needed an extra day for the repair. I asked if they could expedite. They said they could, but it would cost an extra $150.00 for overnight delivery. I told them to forget it and picked up the car when I returned to town. The still charged me $100.00. Then, when I picked up the car, the check engine light was on. They told me it was unrelated, but never checked the computer codes. They said I had to bring it back for them to do so. As I left, I noticed the mechanic in the service waiting room, drinking coffee. I took the car somewhere else.

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