Tom Perrys Foreign Car Service

  • 3.8 of 5 stars
2 reviews

111 W Marshall St, Richmond, VA 23220, us

(804) 644-0355

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
4.5/5
Their repair price is reasonable
2.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 07, 2002
I originally took my Subaru to Tom Perry because his shop is three blocks from my apartment, but I would continue to take it to him if I moved 50 miles away. Admittedly, his prices are probably higher than most, but his level of expertise on foreign cars and his willingness to go out of his way to make the customer aware of a car's problems and the possible ways to solve them make taking your car there an exceptional deal. I have never felt like he tried to sell me needless repairs, and he freely doles out advice on how I can fix minor problems myself. I've had cars serviced at 15 or so shops across the country (mostly foreign car specialists and chain shops), and Tom Perry is one of only two mechanics I have used who impresses me as supremely competent, honest, and willing to go the extra mile to keep customers satisfied.
Jan 28, 2007
Our car was fixed--rather quickly, however, no one contacted us to let us know the price of the repair, or to ask if they should proceed despite the OUTRAGEOUS COST. They fixed the car--a simple problem--shocks and struts, but we got taken to the cleaners!!! And they have an "Information and shop charge" and another "diagnostic" charge-- we told them what we wanted fixed. $120 bucks tacked on for no good reason. last time i checked, information was free. Nice people, way too expensive.

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