Carroll's Auto Service

  • 4.9 of 5 stars
2 reviews

2811 Patterson Ave, Richmond, VA 23221, us

(804) 353-0173

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jun 11, 2009
I have been using Carroll's for over 20 years, for at least 4 cars (3 imports and now a GMC pickup). Don't know about formal warranties they offer - they always get it right the first time, but I know they would stand by their work. When they're not sure about a problem, and say that the only way to tell is to put in a certain part, they've always been right, and so I trust their judgment. I am a female customer and don't compare prices - they are honest, not patronizing, and usually finish the work the day I bring it in, no matter how big the job. And often a small fix is the right fix, so they don't talk me into things I don't need. Excellent mechanics, and the owner/managers have been there forever.
Aug 10, 2010
They are the most trustworthy, helpful and reasonable merchants I have ever dealt with. I trust them for anything to do with my cars. They are the first stop for any repairs and for those rare times they can't do it, their recommendation is golden -- be it for a specialist or the dealer.

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