Axselle Auto Service

  • 4.1 of 5 stars
6 reviews

5519 Lakeside Ave, Richmond, VA 23228, us

(804) 266-3574

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Does body work
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.3/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.8/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.2/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.2/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
3.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Apr 14, 2009
I started bringing my VW jetta TDI there on recommendation of my wife, who takes her Geo Prism there. We love them cuz they are fast, cheaper than the dealer, and do good work. I was worried about taking my TDI to them, but they do plenty of work on them. The only problem I have with them is that we moved to the other side of town, and it's just slightly inconvienent.
Jun 29, 2009
Dave, Dana, and the whole shop are friendly, honest, and competent. They don't make promises they can't keep; they try to find used parts if appropriate on big ticket items; they take care of all the little things, sometimes at no charge. Once Dave put free gas in my son's car so he could get back home after a repair. I have learned at great expense over the years to find an independent auto shop that wouldn't stay in business if they were bad -- unlike the repair shops at auto dealerships, who are going to stay busy regardless. Axelle Auto is the quintessential local auto shop you can know and trust.
May 24, 2011
I was there just to change a small bulb for my dashboard. I came in at 09:20 am. No one communicated with me on how long the service will be. While I brought my own magazines and read them 3X, I noticed it's almost lunch time. I am supposed to meet two friends for lunch. I ask them how long will it take for this small bulb to be replaced. They told me that they need to order the bulb. This is after 1 1/2 hours and seeing seven cars being repaired in my presence. Poor communication ! Poor service ! If you are a woman and a minority: you are hopeless !!

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