Complete Automotive-Richmond

  • 4.3 of 5 stars
4 reviews

11006 W Broad St, Richmond, VA 23060, us

(804) 935-2886

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.3/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
May 15, 2008
Did not respond to: They respond well when they screw something up because thay haven't screwed anything up yet. They do excellent work for a fair price. After you take your car in, they will drop you off wherever you want and will pick you up after the work is complete or at your convenience. They open at 7am and close at 7pm (weekdays) and 3pm on Saturday. I work as a contractor on the road and appreciate competent honest car repair.
Nov 07, 2011
Jan 27, 2009
I had taken my van to two separate shops for the VA State inspection. Both found different things wrong and wanted to charge a lot more money than these guys. I have been very pleased with the service, price and attitude of the place. Thanks!
Sep 22, 2011
I have a 1994 Ford Ranger with 230 thousand miles on it and had a leak in the lower radiator hose. Through no approval of my own (nor was I asked), they went forward and analyzed the car and I felt what they came up with was a little over the top, especially when dealing with a truck with these miles. They wanted to do a: a)-fuel induction service ($119.00) b)-spark plug and wires replacement ($119.00) c)-gas tank fuel pump module ($395.00) d)-coolant flush ($109.00) e)-upper and lower radiator hose replacement ($169.76) f)-fuel filter replacement ($72.00) Grand Total parts & labor with tax = $1,048.00 Now, I realize that parts e and f were needed. The other items, given the age of the truck, mileage of the truck, etc., obviously shouldn't be attempted or advised to be done. The truck was running fine. On top of all this and my previous mention that I didn't ask for such diagnostics, I was still charged $47.64 for them to come up with their findings. Not only are these prices exorbitant, but the diagnostics were unsolicited. They did not warn me beforehand that I would be charged $47.64 for their diagnostic service. I didn't put up a fuss. I took the car away from them and will never go back.

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