Express Auto Center Inc

  • 4.5 of 5 stars
4 reviews

9720 Jefferson Davis Hwy, Richmond, VA 23237, us

(804) 743-7473

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
3.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Apr 03, 2001
Ok, here's my story of woe, and how Junior Bailey saved me from a horrible situation... Last Thursday I was heading south with my sister travelling on 95 from Baltimore, MD to Raleigh, NC to visit my ailing mother. I was driving my 1990 Chevy K1500 pickup which I had owned for about 2 weeks. The truck seemed to be in excellent shape when I bought it, and ran very strong (their is probably a lesson here about having a used car inspected before a purchase). I was travelling through Richmond, VA when suddenly the truck downshifted out of overdrive, and wouldn't upshift. It was lunch time, and I'd been driving really fast, so I thought maybe the tranny overheated, or had lost fluid (dream on), so I stopped for lunch at the closest exit (Willis Rd). Pulling off the ramp the transmission was whining loudly- uh oh. After lunch the truck would not reverse out of the parking space, it just whined but didn't budge. I got help from some guys inside Bridgettes' restaurant (great Southern food and cheap) and we pushed the truck out of space while my sister steered. I was then able to limp along toward a gas station where I added fluid since the level was low, but the truck still wouldn't upshift out of first gear. I work for a big insurance company, and knew our claims adjustors and estimators become accostomed with good mechanical shops, so I called our local office for advice. I was told the husband of an employee worked for a local Firestone. I called him but they didn't work on trannys. He told me to call Junior at Express Muffler, and said he knew him from the local dragstrip. I considered this a good sign, since race car owners are inherently good mechanics. I called Express Muffler and spoke with Junior who told me it sounded like "I shit a transmission". He told me he could put a Jasper in and for about $2,500. It turned out I was about 100yards from his shop (I could see his sign), so I drove there immediately. He took my info, my parent's number, and my cell phone # and promised to get right to work on my truck since I needed to return home that Saturday (it was now about 2pm on Thurday, and he had a lot full of customer's cars). He then had his dad (Pop) drive us and our luggage to the local Enterprise where I rented a car and continued on to NC. He also agreed to protect my uncovered load while the truck was there (and did so). Amazingly this whole episode, including a leisurely lunch, only made us about 2 hrs late to my parent's house. That evening Junior called to advise that the local Chevy dealer had a new GM transmission. Intalled it would cost about $200 less than a Jasper. If I wanted to go that route, he would try to have it installed the next day. The total bill would be $2,100. He aslo called my cell phone and left the same message. I gave him the go ahead. The following evening I spoke with Junior's sister who told me the transmission was in, but needed to be "buttoned up", and the truck test driven. I was told they were closed on Saturdays, but that my truck would be ready for delivery because they had book keeping to do. We got to Junior's at 2pm the next day, only to find him out on a tow. He had not test driven the truck yet, because he didn't expect us there so early, but another mechanic who was there working on his own car agreed to do so. While that was going on, Lisa, Junior's wife killed time with us talking in the parking lot, which she certainly didn't have to do. She was every bit as friendly and warm as Junior, and his sister. The total bill was $2,100 as promised (about $1,600 for the trans, and $500 for labor). Considering I had just paid $3,500 for a used Acura transmission on a claim I was working, I considered this a bargain. I was able to drive my truck home and not have to worry about returning to get it later. I did notice that on the return drive the overdrive was acting odd (downshifting under even slight/no load), but that problem seems to have resolved itself since then. Hopefully I won't need to return to Express Muffler, but if I do I am confident they will treat me as well as before. Lisa told us they have a customer who broke down in Richmond a few years ago on his way from his home near Washington, DC. He now returns to them for all his work. I believe it. They're that nice. I would unequivocally recommend Express Muffler to anyone in the Richmond area (southside). They are truly great folks. Don't be put off by the name as they are a full service shop. By the way, they are moving to a new bigger site this year off Jeff Davis Hwy, and little south of their current location.
Nov 07, 2011
Nov 09, 2007
They have provided a variety of services for me on a variety of vehicles. They have worked on my Honda mini- van, Hyundai Sonata, Ford pickup, Dodge pickup, VW Beetle. They do everything for me (routine maintenance, brakes, timing belts, tires, electrical) and have even been there to take care of my family when we've been in accidents. Great group of professional folks that I have come to know.
Dec 28, 2007
Great group of people. I have had my car worked on plenty of times and i have never felt like i have been taken advantage of.

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