Import Autohaus Limited

  • 4.9 of 5 stars
7 reviews

6316 W Broad St, Richmond, VA 23230, us

(804) 673-9171

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
May 25, 2006
Import Autohaus has service my car many times now and I could not be happier. My friend referred me after he has had years of great experiences at their Innsbrook shop. Being a woman I always wonder whether I'm being dealt with honestly, that's not the issue at Import utohaus.
Apr 09, 2004
THEIR SERVICE MANAGER IS A BMW ENTHUSIAST, AND TOOK GOOD CARE OF ME AND MY FAMILY WHEN HE WAS AT ANOTHER SHOP, AND I HAVE THE UTMOST FAITH AND TRUST IN HIM, SO WE FOLLOWED HIM AND THINK THAT IMPORT AUTOHAUS IS THE BEST PLACE IN RICHMOND TO SERVICE OUR CARS. CRAIG'S KNOWLEDGE AND PERSONALITY ARE ACCENTED WELL BY HIS STAFF, AND THEIR STAT OF THE ART DIAGNOSTIC EQUIPMENT. I HIGHLY RECOMMEND THEM!
Apr 09, 2004
GREAT EXPERIENCE WITH THE NOT SO PLEASANT ISSUES OF HAVING TO GET YOUR CAR REPAIRED
Nov 19, 2006
I am finally writing a long overdue comment about this excellent and reputable service center. I moved to Richmond from Lynchburg, VA, and needed to have some repairs performed. The labor rate at the dealer in Richmond was twice the rate of the dealer in Lynchburg, VA (who I usually use and can recommend similar to this shop). A long story made short goes as follows. I needed a new starter and routine maintenance. I shopped around for a few days with dealers who were well reviewed on cartalk's website. I was pleasantly surprised that this shop beat everyone else's price by a couple hundred dollars ($350 vs. $550). I knew the shop had a good reputation (thanks cartalk reviewers). I verified they would use genuine BMW parts for the repair. I then decided to let this shop repair my car. To date, the car is starting months after the starter was replaced. I trust all dealing with Craig (used to be at another shop and was well respected there) will notice his patience, accommodation, and excellent customer service skills when one is in need of a repair. It was a pleasant experience (insofar as car repairs are concerned) and anyone in need of BMW service use this shop. You will not be disappointed. The majority of the repairs are also guaranteed at this shop. I am currently writing from a truck stop in North Carolina on a Sunday after my belts all came off while driving. I wish I was in Richmond, VA. Geoff, Richmond
Sep 21, 2008
I have nothing but praise for Craig and his staff. I drive a 2002 Mercedes and my wife drives a 2001 Audi Allroad, my daughter a 98 BMW, and they service the three to the highest standards. The pricing is always fair, fixed right, and explained in detail and serviced in a timely fashion. It gives me a good feeling having them service my families cars. I recommend them to everyone I can. Mike.
Nov 07, 2011
  • N/A
Sep 21, 2011
The Innsbrook shop got my business when I was told by the local dealer that I needed brakes, and Autohaus told me I didn't! In fact, I didn't need brakes for another 2 years! But I am writing because last week there was a kitten somewhere under my car and Curtis said he would look for it...to make a LONG (but great story!) short - he looked for about 20 minutes without finding the kitten, I drove about a mile away, heard it again, called the shop and was told to bring it back. When I returned, Curtis got in and went for a ride with me, but we didn't hear it then (of course not!). He put the car back up on the lift and spent 30 more minutes until he finally saw the tail flick! Another 10 minutes and the kitten was out! Having two cats at home, I did not need a third. Luckily, the mechanic helping Curtis was able to give it a home! They charged me nothing...saying they would rather spend the time getting a live animal out than a dead one. How nice was that!

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