Fritz's Car Care Incorporated

  • 4.7 of 5 stars
10 reviews

1900 W Cary St, Richmond, VA 23220, us

(804) 355-7391

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.8/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.9/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 07, 2011
Aug 17, 1999
Fritz is very competent. He is not the cheapest, but he never does more than is needed. For instance, several times he has said that he could replace something now, but we could wait until it breaks. Or he has told us about a less expensive alternative to an expensive repair. His secretary, Lynn is a trip!! I have recommended him to all of my friends in Richmond, and they also feel he is great.
Apr 27, 2001
Location: 1900 West Cary Street, Richmond, VA 23220 Phone: (804)355-7391 Two mechanics Fritz Platz (owner)and Jim Abshire. Both are certified ASE Master Mechanics. The shop emphasises routine preventative maintenance. In addition to maintenance and general repairs, they perform pre-purchase inspections. Specialize in working on family vehicles.
May 23, 2007
Excellent work at reasonable prices. I have an older car (1986, if you're wondering -- and a Chevy Sprint, if you're in the mood for a good belly-laugh) for which parts are sometimes hard to track down. I especially appreciate that these guys will install parts I buy and bring in when they are unable to locate the parts through their suppliers (in my case, motor mounts). For those of us who want to keep our old buggies healthy and happy (and running!), that sort of flexibility and consideration is a definite plus.
Feb 16, 2006
Re: "they respond well when they screw something up" - Fritz doesn't screw anything up. But last summer he was test driving my Jeep Wrangler to try to get a handle on a problem, and some dip-stick ran into him. Luckily Fritz wasn't hurt. But he did jump on his insurance company to get them to jump on the at-fault dip-stick's insurance company which turned out to be my insurance company to get the damage assessed and the car fixed right away. Also, re the same Jeep Wrangler - I bought it from a guy I was dating. It was six years old and he'd had it for one year. I asked Fritz to check it out and tell me if he thought it would last for a while. He said it would "outlast the relationship". And you know, he was right. Fritz is the best!
Oct 17, 2006
Fritz cares about fixing your car the right way. Goes out of his way to make his customers happy.
Oct 17, 2006
I have never had a problem taking my vehicle to Fritz. I know that he will fix it right the first time, and that he will warn me of any upcoming work that may need to be done in the future.
Nov 07, 2011
Oct 28, 2008
Fritz and Bill are two of the most competent people I've ever had work on my vehicles. I found them on the Mechanics Files, and was not led astray. Fritz is a dashing man, who wears blue shorts, and a collared shirt that says Fritz, just in case Bill is having a senior moment. Bill is pretty much like Donald Sutherland from any pre-1974 movie, but not high, and not creepy. When I, a person of some mechanical knowledge, gives up and brings my problem to them, they usually have me drop it off the night before. The neighborhood is next to a bad one, but regular police patrols keep the problems at bay. Invariably, by about 10 the next morning, I get a call from Bill with an approximate, (usually exact) total amount for the repair, a meticulous explanation, and a precise ETA. I hang up, wait four hours, then get another call that my car is ready, and the total is exactly what I was told earlier. The part that truly impresses me is that when I send my wife in, even though they don't know the relationship, she is treated exactly the same. Bill and Fritz are consummate professionals, and they treat customers very well. Each repair job results in a key tag for my keys. I have given all of them to people I know that are having car problems. Not one of them has come back mad, and several have thanked me for turning them on to the best car and truck outfit in town. Thanks, Fritz and Bill.
Nov 22, 2010
Fritz and Bill have never done me wrong. I trust them implicitly; they've worked on all my vehicles, new and old. My wife has had work done, and they never once tried to snow her or patronize her, even when they didn't know she was my wife. They provide just super-professional and skilled service. Plus, Fritz will talk to you about righteous vintage motorcycles.

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