David Word Automotive Incorporated

  • 4.4 of 5 stars
4 reviews

2000 Dabney Rd, Richmond, VA 23230, us

(804) 358-9100

Email: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.3/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 07, 2011
Sep 13, 2006
I've been taking my cars here for 15 years. I drive old cars and I never worry whether they are roadworthy because the staff at Word not only fix my problems but check my cars to make sure they are in good shape. I think most of their customers have been coming for years. That says something.
Nov 07, 2011
Feb 07, 2011
They always fix the problem right the first time, so I was unable to answer the question about whether they respond well when they screw something up. There is virtually no turnover in mechanics, so they "learn" my vehicles. Also, they check previous work invoices to determine if/when something has been previously replaced. "Sam" is the service writer and "Mike" is the parts manager, and both explain repairs very clearly.

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