Roy Hendricks Muffler Shop

  • 4.9 of 5 stars
4 reviews

6309 Horsepen Rd, Richmond, VA 23226, us

(804) 282-2857

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Feb 19, 1999
My first time there was for something minor. When I picked up the car, there was a large, fresh blob of grease on the front seat. I told the disbelieving owner, Roy Hendrick. He took one look, told me there was a professional upholsterer up the street and he wanted it professionally cleaned. He leaped in the car and took off. When he returned shortly with my car, you could not tell that anything had happened and he was profusely apologetic. I liked the way he handled the problem. That was at least 10 years ago and I have been going ever since. Their only mistakes have been minor and have always been acknowledged and corrected quickly. I cannot say enough about their honesty and integrity, and they are nice people. Roy is a race car driver so I figure, they really do know what they are doing with cars. Even though I kid them about not liking foreign cars, my Nissan was still going strong at 180,000 miles when I got my new/used Subaru and I bet they will take just as good care of this car.
Aug 05, 2004
Have been taking our vehicles (cars, truck and SUV's to Roy since 1991. With myself, wife and 5 daughters all having cars, we've had almost every problem imaginable fixed there. Honesty, fair prices and friendly attitude sum up our experiences with Roy's Muffler Shop.
Jan 22, 2004
I'm a student in Richmond, and after inquiring about reliable mechanics for about a month Roy's place won hands down. I've taken my vehicle there since, and I wouldn't take it anywhere else.
Sep 16, 2011
I love this place. They are more than happy to put the car on the lift and show you what they're talking about. This is true of all the techs at this shop who have worked on my car. They don't even disparage other car shops that have over priced repair costs or screwed something up. They also won't sell you things you don't need. And finally, as a female, I feel comfortable taking my car repairs to them and would recommend this to anyone who wanted an honest price/opinion without having to bring their husband/male-person.

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