Tread Quarters Discount Tire

  • 4.6 of 5 stars
2 reviews

1117 E Little Creek Rd, Norfolk, VA 23518, us

(757) 480-3353

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Mar 01, 2009
They have all my cars and I tell everyone about the great service.
Dec 31, 2009
Tread Quarters had 1 positive survey and 1 positive comment, no negatives, I had a simple job (needed a new starter - bad spot), it was cold and wet here, and I didn't want to mess with it. By the way, my vehicle is a '89 2500 4x4 black Suburban. My last mechanic proved to have some outlandish diagnostics when their new shop mechanic took over, so I wanted to find a new one close to home. So, I called Sunday hoping to find out the hours, but a guy answered the phone and said they were open, to come in, and they would have it done in about a hour. Went there, turned out they couldn't do it - the only part supplier they have available on Sunday didn't have a starter for a '89 2500 Suburban. Go figure. So I left it after they said they would call me first thing in the morning. I hadn't heard from them by 9:00 Monday, so I called. The guy answering the phone said they didn't know anything about my '89 2500 4x4 Black Suburban being at their shop. Being that my truck is only half the size of their shop, I can see how it could be misplaced. Anyway, he called me back about 3 minutes later, apologized, gave me the estimate, and said they could have it ready shortly. "Great, I said. Could you also have the mechanic check my transmission TV cable: the truck is shifting way late." Not hearing back from them by noon, I went ahead and gave them a call. My truck is ready,m starter replaced, but they don't want to fool around with anything dealing with my transmission. I asked them if they would show me - I'm an expert since I have an Internet connection - I just couldn't find it. I go back to the shop, the mechanic pops the hood to show me where to adjust the cable, and promptly says, "You don't have one." He says, "Hey, this is a 2500, right? Do you have a Turbo 400?" I reply, "I don't know, what color is it?" So, being the patient mechanic he was, crawls under my Suburban, in the parking lot, in 30 degree temperatures (Fahrenheit - not the pansy Euro Celsius 30 degrees!), and says, "Yep. 400 Turbo. You have a vacuum modulator - no cable." So, to try and draw this story to a close ... he found something loose, put it back on, and the thing shifts perfectly. No charge, no problem, no $800.00 transmission bill. So, in a nutshell, my first experience with Tread Quarters was slow to start, but great by the end. I'm planing on going back the next time I need someone to listen to me patiently ... or if I need work done on ol' Blackie.

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