Pop's Towing & Recovery

  • 5.0 of 5 stars
1 reviews

4709 Jefferson Avenue, Newport News, VA 23607, us

(757) 245-7077

Email: 

Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
N/A
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 02, 2011
Vehicle alternator died on a hot July, Thursday night. One of the folks who stopped to help us push the vehicle from the main street onto a side street gave us Pop's phone number. He was 30 minutes away from us, offered to take the vehicle to his or any other shop as we directed and came as promptly as traffic would allow. He told us he thought the problem was the alternator, could have his repairman look at it first thing in the morning and would call to advise specific repair needed. We were visiting in our old home town for my 50th high school reunion. We had not lived there for 50 years and knew no repair shops. Rob (Pop's owner who was driving the tow truck that night) said he could take us to the hotel where we were staying and would pick us up when the vehicle was ready next day. Friday morning, 8:35, the phone rang and Rob advised it was the alternator and the belt was worn and he recommended replacing it since they would have it off. Estimated one hour to repair. He suggested we have breakfast and call him when we got back to the room and by then he'd know if the time estimate worked out. When we called him back, the vehicle repair was completed, they were washing the vehicle and would pick us up in 30 minutes, if that was convenient. We were back on the road by 11:15 Friday morning -- thanks to Rob and his staff at Pop's Towing & Recovery. One nice thing about breaking down in a strange town is the great people one can meet in the process! We appreciate Pop's staff for their professional and kind service!

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