Bill Smith's Auto A/C Incorporated

  • 4.4 of 5 stars
4 reviews

11122 Jefferson Ave, Newport News, VA 23601, us

(757) 596-1561

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Keeps track of your cars repair history for you
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 14, 2002
Specialty is cooling system and A/C, but they perform all general repairs as well. They replaced the motor in my Mazda pickup four years ago and it's still going strong. They give solid recommendations for work they don't do, eg, exhaust & alignment. In particular, it's a pleasure working with Billy, the service manager, and he makes sure that Mike does all the work on my cars. Really a great pair of guys and I trust them implicitly. Very highly recommend these folks.
Nov 07, 2011
Jun 20, 2007
I have always found them to be honest. Billy takes time to explain the repairs needed. They accomodate a customer's time frame and are able to adjust their schedule when an emergency car repair is needed. They have been my mechanic for the past 15 years - won't go anywhere else.
Apr 22, 2009
Last year I moved away from my mechanic of 15 years (sob). After I moved, I would drive 3 hours to his shop to have work done. I finally decided that was absurd and looked for a shop nearby. I found Bill Smith's shop listed on the Car Talk website, and since it's less than 1/2 mi from my home, I decided to give it a try. I went there for the first time today for an oil change. I also asked them to check the tires and the brakes for wear. I'm a middle aged woman with advanced degrees in engineering who did all the repairs on my own cars for years (remind me sometime to tell you about changing out an alternator [generator?]on a Volvo 544 in 5 F weather in 1973...), but they didn't know that. For all they knew I was a dumb blond, so they had plenty of opportunity to take advantage of me. Other than the oil change taking too long (1.5 hrs), these guys were great: polite, no BS, and no extra work recommended. I plan to return to them for future work and hope to have a long happy relationship.

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