B & L Automotive

  • 3.4 of 5 stars
3 reviews

13539 Jefferson Ave, Newport News, VA 23608, us

(757) 320-1342

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
3.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Apr 16, 2000
I was told about this shop by a co-worker. He said that his whole family had been going there for years and that the shop had been in business since the 1950's. So I figured if they have been around that long they must do something right. MY car had been overheating and I had let a couple people look at it already before I showed up. I had a good idea of what was wrong and everyone said it was my head gasket that had blown and I was going to need a lot of work done to fix it. Don, The service Manager met with me and looked at my car, told me to leave it for a little while & let him & his tech's look it over. Told me not to fear and just give him some time, I said OK & went to work with a friend. A couple of hours later Don called & ask if I could afford about 40 dollars, well I did not know what to say, I said sure, I then asked, what was the problem because everyone had said it was a major problem & I had told Don that. He said all it was, was the relay that controled the cooling fan operation and that I had not done damage to my engine at all and it was nothing to repair. I got to thinking after I hung up the phone, you know he could have taken advantage of me because of what everyone else had said, he could have really stuck me for a major repair bill but he was honest and now I tell everyone to go there and my whole family now goes to see him.
Nov 15, 2007
  • N/A
Very friendly and knowledgeable staff. They took the time to show me what the problem was and explain how to fix it. The only inconvenience I've had with them is the fact that they are usually backed up with customers and need you to leave your car with them overnight for most repairs. Overall a very good shop.
Nov 07, 2011

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