Bay Custom Auto

  • 4.8 of 5 stars
2 reviews

479 Denbigh Blvd, Newport News Va., VA 23608, us

(757) 874-2337

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Guarantees all work for at least 12 months or 12000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.5/5
Their repair price is reasonable
N/A
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
2.5/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Apr 04, 2010
Our car was broadsided, Bay Auto repaired it. After about 2 years a small water leak developed in the trunk wheelwell. We lived with it and subsequently moved from the area (retired). After the "thousandth" siphoning after every rain, I'd had it. I called Bay, found that they were under new ownership but were willing to cover the problem, which they did. This was after 6 years. It took 2 tries but they got it right. Mike, the owner, could have easily refused, considering that we had moved from the area. I am most appreciative of their honesty and recommend them for consideration to anyone who has a need for auto body work in the Tidewater area of Va.
Jul 28, 2010
The work done under the original owner turned out to be substandard, as a water leak into the trunk appeared a few years after the repair. Having moved 250 miles from the area, I called the new owner to see whether he would fix it under their warranty. Mike was most agreeable to do so, and even though it took a revisit to find the multiple fissures he did it. That is an outstanding business model to repair something that was 6 years old and not done under the current ownership. Obviously, reputation means a lot to someone who plans to remain in good business standing. I would say that you can trust these guys.

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