Hillbrook Automotive

  • 4.5 of 5 stars
6 reviews

6701 Little River Tpke, Mason, VA 22003, us

(703) 750-9234

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.5/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Aug 05, 2002
This repair shop is very close to where I live, and I initially took my car there because it was within walking distance to home. The shop is always very busy. While this may be a down-side for some, I find it to be an indication of good workmanship. I have recommended this place to many people - som eof them travel 5-10 miles from home and have thier cars maintained here because of the owner's practices. He is VERY honest. He just will not recommend or peform any service(s) on your car if it isn't needed. I have gone there for years, so I know that this is a trait of the shop. If he WERE crooked, he just doesn't have time to do work that isn't needed. But he's not crooked. His estimates for repair are usually very accurate. If ever the actual cost of the repair runs high (for instance, cost for replacement is higher than thought), they honor the original estimate. They believe in repeat business. I actually don't bring my car there that often, as I don't put many miles on mine. However, during any given week, one of the people that I have recommended to this shop DOES take his/her car there. A co- worker was in need of some brake work and was given a quote from a friend of hers of over $400. I suggested that she go to Hillbrook and gave her directions. She cam back, after spending $125 and told me that she will NEVER have anyone else work on her car. She lives 25 miles away from the place, and now travels to get her car serviced and repaired at Hillbrook Exxon. My wife gets aggrivated because one of the technicians once got grease on the mats inside her 1994 (pristine) Dodge Intrepid. She still goes there with her car ... and always tells them to please make sure that they don't get any grease where it shouldn't be. That's the ONLY short coming.
Feb 04, 2005
Very honest and reliable. Will stop what he is doing and answer your questions on the spot. If he can, he will fix it right away, sometimes with no charge. Very very highly recommended.
Nov 07, 2011
Jul 21, 2009
All I can say is WOW, that was fast. After calling two other reputable car repair shops who were too busy to look at my car, I called Mr. Choi who somehow figured out what was wrong with my car after speaking to me for 5 minutes! I drove to his shop right away and within 15 minutes walked out with a fixed car! And the price was $10 less than the other places would have charged to just look at my car. A word of caution: when you first pull up, this gas station looks like it might not be very reputable. There are lots of broken down cars all over the parking lot, and I could not see a sign that says Hillbrook Exxon. However, based on the reviews on this website, I was pretty sure the place was good, and Mr. Choi did not disappoint. He is obviously a very knowledgeable car mechanic, and I will definitely be a repeat customer!
Jan 19, 2010
Mr. Choi and his team of mechanics got my car ready to drive to TX the day I called them up to ask about their schedule. I came in at 11 and drove out at 12:15. They fixed my brake pads, rear shoe (???) and replaced my alternator and belt for $270. Another place told me to replace rotors, but Mr. Choi looked and said, don't bother, thus saving me $160 off his original estimate. Great family business atmosphere. We will definitely take all our Honda business to this mechanic from now on.
Oct 25, 2011
Wow! Mr. Choi is FANTASTIC. I was having trouble with a slipping and squealing belt in my 2003 Hyundai Elantra. He fixed it in 10 minutes and charged me practically nothing ($10). And he was really helpful and explained everything so I could understand what happened. Here's the whole story. I took my car to my usual oil change place (NOT Mr. Choi) and the mechanics there said they could fix it, but that I needed a whole new power steering pump (first I ever heard of a power steering pump). They showed me how the belt to the power steering pump looked fine and that the squealing was due to the belt slipping on the "main" pulley. That is to say, they claimed the slipping was caused by the pump seizing up and therefore I needed a whole new pump to be (expensively ~$200) replaced. I told them I'd think about it and went away. I made a couple of calls around asking how much it would cost to replace the power steering pump and the estimates I got ranged from $200 - $600. Then I looked up Mr. Choi on the Mechanics Files and read the reviews. Everybody who commented had great things to say, so I tried him out. I don't live very close to his shop (20 city miles away), but I wanted to get somebody used to servicing Hyundais, so I made the drive. I showed him the problem and he immediately went to grab a long wrench and a longer screwdriver. He tried retensioning the belt to the power steering pump to see if that would fix the problem. It didn't. Then as he looked again he said, "It's not THAT belt; it's the other one." He then tightened the belt that connects the motor to the water pump and alternator (one belt runs to both units). I got behind the wheel and started it up and cranked the steering wheel all the way over...not a peep! Fixed!! That seemed quite mysterious to me, that the belt that connects the motor to the water pump and alternator would effect the power steering in any way. So, I asked him (after the repair was completed, so it was really just a waste of his time) and he explained that in some cars, there's a separate belt for each unit (water pump has one belt, power steering pump has one belt, alternator has one belt, etc.) so, if the belt slips on the individual pulley, it means a problem with that particular belt or unit. However, in my car, there is one belt from the motor to the water pump and the alternator. Then, there's a second belt FROM the water pump to the power steering pump. What was happening is when the steering wheel was turned too far left or right, or when there was some other resistance (like the tires up against the curb) the added load demanded by the power steering pump through the water pump pulley caused the belt from the motor to the water pump to slip and squeal. That meant that while the squealing was going on, both the alternator and the water pump might have been stopped. The guys at the original garage didn't check the tightness of that other belt, assuming the different belt systems were separate from each other. That...or they wanted to sell me an expensive repair to make a boat payment. In contrast, Mr. Choi was able to identify and fix the problem in just a few minutes and he explained everything to me afterwards. Then he sheepishly ask me for $10 (TEN) for a repair I was expecting to pay hundred for. I will definitely go back to see Mr. Choi with everything this car needs. Gam Sa Ham Ni Da, Mr. Choi!

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