Grogan's Garage

  • 4.9 of 5 stars
1 reviews

189 Greystone Dr, Lynchburg, VA 24502, us

(434) 239-2743

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Apr 21, 1998
I have never (in my 40 years of dealing, skeptically, with people connected with sales and repair of automobiles) met anyone who is more honest and trustworthy. He is the old-style mechanic who works amid 30 years worth of grime and clutter in a 3-bay block building heated by a wood stove. The only times when he is not there to open at 7:30 am is when he has stopped on the way to work to make a "house-call" on some ailing vehicle. His shop is frequented by lots of old folks (he is probably near 50) who need some little repair to keep their 78 Plymouth (or whatever) on the road. He always is courteous and helpful to everyone: male or female; young or old. Only once have I ever taken anything to him that he did not fix and that was recently. His repairs are dependable and I have never felt that I was overcharged. Here in VA, we have annual inspections and he does them for the 3 vehicles my wife and I own. If a repair is needed, he, of course, does them. But with the obvious opportunity to suggest unnecessary repairs, he never has. You will find it interesting that, after checking front and rear brakes, he will inform you if he thinks you might need new pads or shoes before the next inspection, i.e. you passed the inspection but you may need to get some work done before the next one. (I know suggesting unnecessary brake work is a common scam- in which he does not participate.) Once, he did a front pad replacement on my wife's Toyota wagon using after-market parts. Within a week, she began to hear scraping noises from the right front wheel. She took it back whereupon he removed the wheel, made adjustments and reassembled it. After another week, it was scraping again. She returned again to complain. This time, he ordered Toyota parts (with all the little springs and shims you don't get with the after-market stuff), replaced everything and my wife drove away, satisfied. The charge for the initial visit was about $70. The charge for the two adjustments (including the last replacement of the originally installed parts) was $0.00 . He also apologized for inconveniencing her. Pretty unbelievable, huh? By the way, on my last visit to him I took my '92 Nissan NX2000 which had (and still has) an incredible thumping noise somewhere in the drive train. He spent nearly an hour trying to figure out where it was coming from. Unfortunately, you cannot reproduce the noise without loading the drive train and from inside the car, on the road, it's impossible to tell where the noise is located. He recommended that I take it to the dealer to have them analyze it because HE DIDN'T WANT TO CAUSE ME THE EXPENSE OF RANDOMLY REPLACING PARTS IN ORDER TO FIX IT! As is his custom, he charged me nothing because he didn't fix anything. So far I have been to two Nissan dealers where they, too, have been unable to find the problem. They each charged me analysis fees (although their analyses reached no conclusions). I am $300 poorer and still have a broken car. Anyway, I think this mechanic deserves any accolades I can give him. I just hope he outlives me.

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