Elden Street Svc & Tire Center

  • 4.9 of 5 stars
6 reviews

602 Elden St, Herndon, VA 20170, us

(703) 787-8720

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Aug 12, 1999
I am a novice driver (less than one year, relocated to Virginia from New York, female and this is my first vehicle -- oh yeah, its like having "Sucker" written on your forehead :-) I own a 1986 Volvo 240DL which had passed 90,000 miles and was due for a tuneup. I dropped car off early in the morning (7am) and was given a courtesy drive back to my apartment in the next town. The car had been stalling occassionally when I started it in the morning. Bruce Ellis called to let me know the car started without any problems. I left it overnite in order for them to duplicate the conditions and eliminate potential fuel injection problem. The car started the next morning with no problem. Mr. Ellis asked me to describe the manner in which I started my car. I had been pressing the accelerator at times when I started the car and this was causing the problem. The Volvo 240DL has fuel injection <DUH!> and it is not necessary to press the accelerator when starting the car. I was picked up from my apartment by the courtesy van and picked up my car the next day. I was not charged because no parts were replaced or repaired. I was pleasantly surprised because I expected an inspection fee of some sort for the time involved. Mr. Ellis did not make me feel "stupid" for my lack of knowledge concerning the car. I went to Elden Street for my Virginia motor vehicle inspection and emissions earlier this year. They installed a new catalytic converter and brakes; my car is 13 years old and these parts were due for replacement. Customers will receive written estimates and can choose new or used parts depending on the item to be replaced. No repairs are made without the customer's consent. I would encourage any driver -- experienced, novice, women drivers, etc. -- to take advantage of the courteous and professional service available at Elden Street Service & Tire Center. Please note that Elden Street Service & Tire Center does complete repairs on foreign and domestic cars. P.S. I have received excellent service from Jiffy Lube on Elden Street in Herndon, VA and Martin's Auto Body Shop in Herndon, VA. Both of these businesses are close to Elden Street Service. I am relieved to have "no worries, mate" about taking car of an old foreign car :)
Jan 08, 2011
I have gone to this shop specifically for tires. I am a woman who knows little about cars, and they took the time to explain to me at length on the phone the different tire options, brands, and prices. They were patient with my questions. Also, on another occasion, I went to the shop stating that I needed new tires and that I was not a current customer. The attendant took the time to walk to my car to check my tires and told me that I could wait another 10K miles! I choose this shop over my local shops because I get better customer service, they work well with women, they are more patient with me than other shops with my myriad questions, and I feel like they are not going to sell me something that I don't need.
Jun 17, 2000
My '92 Cherokee Laredo with 130K miles was overheating. I spoke with Bruce at Elden Street Service & Tire who told me to bring it in and leave it overnight as they were booked up that day. I got a call mid-morning the next day telling me that the problem was a cracked radiator. Bruce said that he tried to get an aftermarket radiator, but that they stopped making them for the Laredo after '91 and that he'd be forced to get one from the factory. And that the repair bill would run to about $800. (Let me state here that I told Bruce that I wanted to keep the car for another 70K miles if at all possible, but to tell me if it looked like the car wouldn't make the 'ride' and wasn't worth the $800 to fix the radiator. He understood and said he'd keep that in mind.) He ordered it that day and had it shipped overnight. In addition to fixing the radiator, I had them replace the speed sensor, which had failed. As long as I had the car in the shop, I asked Bruce to do some maintenance such as an oil change, differential maintenance, and transmission maintenance. Bruce inquired as to the last time I had the differential and transmission maintenanced stating that he didn't want to do the work if it wasn't necessary. I told him that the differential was leaking and I wasn't sure about the transmission. He said he'd check the transmission fluid before doing anything. They did all the work, with the exception of the transmission, which Bruce said seemed OK by the looks of the fluid. I knew when I picked the car up that it would make another 70K miles because I found the mechanics that would help. I also spoke with a woman I work with who said she has had wonderful experiences with Elden Steet Service. Let me end by saying that my wife and I moved to northern Virginia two years ago. We left our home and a great mechanic in Central Florida. I never thought I'd find another mechanic that I'd trust as much as Bill Mahoney at Mahoney's in Maitland, Florida...but I did.
Mar 23, 2006
My wife had soem tires put on the car. We noticed the next day that a hub cap was missing. She went back and they ordered a new one and put it on for her at not charge. Other repairs have been done profesionally with no problems.
May 13, 2004
I have not found these guys to be the cheapest but then again, I don't think most car repairs are cheap these days. They are very professional and prompt. I have taken several cars there over the last four years and continue to go there.
Nov 29, 2008
I have used Elden Street for almost fifteen years, and I have been so happy with them that I will actually drive the thirty miles from my current residence to drop my Jeep off with them for repairs rather than use a local shop. They have always been prompt and professional. On my most recent visit I had a number of things that needed to be done, from replacing the transfer case fluid to an overhaul of the front drive system. Although it was pricey, they complete repairs were done in a day. When I went to pick up my car the next day, there had apparently been a miscommunication regarding the parking brake (which needed work) and the pin to allow the gear out of Park (which also needed work). They apologized, fixed the problem (which had been a result of shoddy auto-body work from a different mechanic the year before), and I got my car back later that morning at no charge.

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