Hanover Auto Service

  • 4.9 of 5 stars
1 reviews

11090 Washington Hwy, Glen Allen, VA 23059, us

(804) 798-5250

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Dec 31, 1997
Back in 1994 when I my '86 Dodge Colt was dying a slow death, I took it to Brian on the recommendation of my sister (also a Colt owner). He worked on it over a whole weekend, giving it a thorough check-up, including taking apart most of the engine, as well as doing more routine things like changing the oil, topping off the fluids and replacing the oil filter, checking the brake pads (my request) and adjusting the emergency brake. He called me on Sunday afternoon with the news that in order for my Colt to go on running much longer, it would need to have the engine replaced (I forget specifically what was exactly wrong, but he talked to me for about half an hour, very intelligently, about the intricate details of my car's engine and its problems. He would have talked longer if I hadn't made the attempt to wrap up the conversation). He strongly urged me not to sink anymore money into the car, but rather to drive it as long as I could and let it die a "natural" death. (It died about 2-3 months later--sigh.) When I asked him what I owed him for his time spent taking apart the car and doing the routine maintenance, he just said he figured $25 should cover it. The great part is that he's really articulate and will tell you in minute detail how your car works, what's wrong with it, what options you have for repairing it, what it will cost you, etc., and he's really honest.

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