Finley's Barracks Road Svc Center

  • 3.5 of 5 stars
2 reviews

2161 Barracks Rd, Charlottesville, VA 22903, us

(434) 295-0395

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Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Apr 30, 2002
Finley's has always been very helpful and responsive when I've brought vehicles in. They have been good about discussing any major work w/ me before starting. They've also been happy to use salvage parts on an old clunker van I have to keep the repair cost down. They may not be the cheapest, but they have always done good work for me.
Apr 01, 2012
  • tofergregg
I'm a graduate student at UVA, and I've taken my car to Finley's for four years, mainly for inspections. Until the last time I went, they did a great job and I was satisfied. However, my last interaction put a very sour taste in my mouth, and I won't be back. The check engine light came on in my car, and I took it to get looked at, however I also looked at it myself with a computer scanner, so I knew what it would probably be. After diagnosing the problem, they told me it would be a $650 fix, which I balked at but told them to order the parts, which would take a few days. In the meantime, I did a little internet digging and found out that the fix was very simple, and would cost me $60 for parts and about fifteen minutes under the car. I quote someone on a forum, "The mechanic should be put in jail for charging you $650." I called up Finley's and said I didn't want them to do it after all and they said "no problem, we'll return the parts; you do have to pay the $85 for the diagnosis." I said that was fine, but when I got there, they told me it would be an additional $65 to return the parts (!), because the Mazda dealer charged them. Also, they had ordered extra parts that I didn't need. I should have complained, but I paid them and vowed never to go back. Bottom line: normally they're good, but they tried to gouge me the last time I went. I fixed the problem for < $100 myself but had to pay them $150 for diagnosis and the parts return fee. I'm not going back.

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