Alexandria Volkswagen

  • 4.7 of 5 stars
1 reviews

107 West Glebe Road, Alexandria, VA 22305, us

(703) 684-8888

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Offers loaner cars
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jul 15, 2011
Tracy Martin is my regular service rep. She is knowledgeable, fair, willing to cut costs for repeat / loyal customers, and above all, willing to admit if her shop screws something up. I just got a new timing belt for my 2001 Jetta TDI (182,000 miles). A few days ago, one of the engine mount nut/bolt connections failed, and the whole engine assembly shifted forward, down and to the right. This critically damaged the timing belt, housing, drive belt and mounting connection. Without any prompting or accusation, Tracy called me back and told me that they were responsible for the failure, due to something that was done incorrectly in the previous timing belt installation. They repaired it for no cost, and she personally inspected and test drove it to verify the work was done properly. I greatly value that kind of integrity, and told her so. This VW dealership is the exception to every other VW dealership I've dealt with; they do good, timely work, cut a break on the price, and interface well with the customers. I also know that if there is an issue with my car, I can call the shop and talk directly to Tracy, who knows me and my car history. When it comes time to buy a new car (probably a VW Golf TDI), I will certainly take my business there as a reward for their service and integrity.

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