Shirley Duke Shell

  • 5.0 of 5 stars
4 reviews

4670 Duke St, Alexandria, VA 22304, us

(703) 751-4770

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Feb 25, 1999
I have been going to Shirley Duke Texaco for about 8 years and have referred countless people from my place of work, all who have informed me of their delight in finally finding a mechanic that is not only honest but also reasonable. Steve takes great pains to explain not only the diagnosis but also how it relates to the overall operation of the vehicle. Also, he does NOT act like a fountain of knowledge, and guarantees all his work. He's also a VERY nice person, consistently offering outstanding customer service.
Mar 18, 2005
These guys know what they're doing. Pleasant manners and Great service!
Nov 23, 2010
I took my car to Steve's team after another shop messed it up and refused to take responsibility. One of Steve's mechanics fit me into a full Saturday morning schedule, told me what had been done wrong, stayed about 15 minutes beyond his shift to fix it, and sent me on my way. Steve has an honest and knowledgeable team of mechanics who take care of their customers.
Sep 07, 2011
I took my beloved 10-year old Outback in with what I thought was just one broken axle boot, and Steve checked out the whole car, including doing a test drive. He called me the next day and gave me a run-down of the real problems, including the prices and the order of priority. He even told me whether it would be worth it to fix the car even though any rational human (read there: someone not ridiculously attached to said car) could tell that it was time to start looking at new cars. He also told me without my asking that it would be better to fix my car than to buy a used car for a similar price. He had stepped out when I picked up my car, but one of the other mechanics talked to me and answered all my questions about how long I had to get myself to a dealer and trade it in toward a new car before really bad things happened. And they didn't charge me for any of the time it took to look at my car. I would recommend Steve and his crew at Shirley Duke Shell to anyone!

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