Alta View Tires & Service

  • 2.9 of 5 stars
2 reviews

1190 East 9400 South, Sandy, UT 84094, us

(801) 572-4400

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.5/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
3.5/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Jul 24, 2011
Mar 22, 2012
  • Ridgeline
This shop was unable to diagnose what ultimately turned out to be a faulty ground wire. The shop suggested that a tune up might address the problems I was experiencing but cautioned that the problem may still exist after the tune up. They were right about the tune up not fixing the problem. This part is my fault: I authorized the tune up without requesting a quote. I was FLOORED to be handed a $1200 bill when I went to pick up the car. The mechanic explained that they used top quality components that would far exceed the performance of the factory installed parts they were replacing. The factory installed wires and distributor cap had apparently perfored good enough for the 13 years they were on the car. I challenged the mechanic on some of the labor charges, for instance, how they justified charging $80 to remove and replace the plug wires when they already had to disconnect both ends of the wires to replace the plugs and distributor cap. He explained that sometimes routing the wires could be tricky. This was a '97 Suburban - let's just say there was room to work under the hood. Routing the wires could not have been that challenging. The mechanic ended up deducting $300 off the bill for what amounted to double labor charges while explaining to me that they were usually careful not to double bill labor like that. I believe the shop took advantage of the fact that I did not request a quote and then tried to see how far they could push it with inflated labor charges.

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