Independent Import

  • 5.0 of 5 stars
1 reviews

1245 N State St, Provo-Orem, UT 84604, us

(801) 374-2115

Email: 

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
N/A
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Jul 28, 2010
My family was on a road trip heading back toward the Bay Area when our 2001 Passat began making a strange sound from the front end. We found Independent Import online and gave them a call from an hour outside of Provo. Thayne, the owner, said to bring the car in, even though it was outside of normal service hours. Thayne thoroughly examined the car, correctly diagnosed the problem -- a barely visible warp in the tire -- and got us safely back on the road that day. He answered all of our questions and even took the time to show us how the suspension was designed and what to watch out for in the future. I was most impressed with Thayne's obvious concern for the well-being of both the car and, especially, its passengers -- my family. The entire experience was truly above and beyond anything I could have expected. If I lived anywhere near Provo, I would always take my car to Thayne, Winston and the crew at Independent Import. I highly recommend them.

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