Ken Batchelor Cadillac

  • 5.0 of 5 stars
1 reviews

11001 W I-10, San Antonio, TX 78230, us

(210) 690-0700

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Offers loaner cars
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Apr 25, 2005
We have two Saabs. My wife bought hers after she had taken mine in for service at Ken Batchelor Saab and had been treated like a queen by our favorite service writer in the world, Michelle Trigo. Michelle has always treated us wonderfully, expedited our maintenance/repairs, explained everything in detail, called in the best mechanic, Marty, for backup when necessary, and generally represented the company in an exemplary fashion--exactly living up to the principles of Total Quality Management. We have no hesitation in recomending the dealership to our friends or anyone who owns a Saab. As it turns out, though, most of the other Saab owners we've met got their cars there and get the same treatment that we do, so we just sit around agreeing with each other. I could fill pages, but I'm getting boring, so I'll stop.

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