Jim & Dean's Garage

  • 5.0 of 5 stars
3 reviews

201 E Washington St, Rockwall, TX 75087, us

(972) 722-3520

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Dec 02, 2003
The owner of Jim & Deans Garage is RAY ROBERTSON. Ray has been my only mechanic for 20 years. He has taken care of several Cadillacs, Buick Grand Prix, Mercury Bobcat, and a Neon. My daughter also takes her Chryslers to Ray. The Bobcat had 150,000 miles when I bought it. Ray kept in running for 7 years and another 100,000 miles. I paid $750 for the Bobcat and sold it for $600. Ray will tell you if repair can be delayed for another year or "I don't want you to drive it home." When I last needed brakes on the Buick, he rebuilt the part that had slipped out of place, rather than replacing it, just to save me money. His suburb reputation is well known and may be verified by the continual patonage of his many customers. This is a small shop with 3 bays and 2 or 3 mechanics plus Ray. It is unusual to drive by the shop and not see 10-15 cars that have been repaired and others waiting for their turn. He "closes at 5:00" but is always until 6:00 or later. Only recently has he started closing an hour for lunch. For years, they all had take-out at the shop. His courtesy is continuous. Customers range from young to senior citizens. He takes care of all of my family, including my wife, daughter & son-in-law, our 18 year old granddaughter and my mother-in-law who lives in Dallas. She is in her 80's and Ray can explain everything to her satsfaction and keep her happy. Ray always goes the extra mile for us! He will tell me what to do if it's something I can fix, tell you what to do in order to get the car to the shop or pick it up with his wrecker if needed. All cars are test driven, if needed for diagnosis and always after repaired In summary, he is the BEST mechanic I have ever had. He is always couteous and a gentlemen. Finally, I Totally TRUST RAY ROBETSON. He is a great mechanic and if Ray says it, you can take it to the bank. By the way, his phone number at the garage is 972-771-3520 and tell him that I sent you! Louis Mehaffey
Aug 14, 2005
Ray has worked on a 1986 Ford 150 pickup and spent more time and very little of my money getting this truck to pass the Texas emission test. He keeps my 1956 Thunderbird running. He has become a friend and someone I can trust.
Nov 20, 2011
  • Georgeimpact
Alway s a fair and honest opinion of what was wrong with my car.

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