Addison Automotive Service

  • 4.8 of 5 stars
9 reviews

14735 Inwood Rd, Northeast, TX 75001, us

(972) 661-1300

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.9/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.2/5
Apr 08, 1998
I have used Addison Automotive for repairs for the past 4 yrs. and have been extremely happy with them. I took my car there when I first moved to the area based on the recommendation of someone I worked with and have not had any regrets. They are happy to give you a ride to work when you drop off your car and they are even willing to pick you up from work to get your car(common sense applies here: if you work an hour away they may not want to give you a ride....) A lady named Beverly generally runs the front end. Beverly knows what she is doing. She knows the ins and outs of the various makes and what is generally required to fix a problem. If you come in with a complaint, she will raise hell and make sure things are taken care of. Pricing and repair times have always been extremely reasonable.
Nov 07, 2011
  • N/A
Nov 07, 2003
I have been going to Beverly and Terry for over 12 years and I would NEVER go anywhere else. Beverly goes out of her way to make sure that you understand the problem with your vehicle, and breaks everything down for you if you have multiple things needing service. She personifies customer service. She has more than once recommended that some things are just fine (and refused to perform unneeded items). They are among the best.
Nov 14, 2003
I took my Oldsmobile Aurora to Addison Automotive for a mysterious chirping sound after having visited a variety of other repair places. Many other told me to go to a dealer, some other said it was a body squeak, most had no idea. The Addison Automotive mechanic took over an hour with me diagnosing the problem. He was not sure, but believed it was in the front strut and gave me the option to replace or not being careful that I understood that he was not certain. The struts and right strut mount were replaced and the problem was solved. After checking a strut mount problem with the part manufacturer, the problem was corrected promptly and without charge. I found Addison Automotive to be thorough, honest, and competent and will have future service performed there.
Jul 29, 2004
  • N/A
Beverly takes the time to explain the problem and will give you her opinion regarding the immediate need for the repair. My Ford Windstar has been coding control rod malfunctions indicated by the "Service Engine Soon" light. However the parts were performing properly when Addison Automotive performed the diagnostic. A dealer would have said to replace both rods for $600, but Beverly suggested that I wait until we could identify that the rod(s) were not performing.
Sep 06, 2005
My truck was leaking oil so I took it to Meineke. They looked at it and told me it would cost $543.44 to fix it. I thought that the price was very high and felt like I was being taken advantage of, so I took it to Addison Automotive Service and they looked at the problem and it ended up costing me $63.01. Addison Automotive saved me $480.43. I highly recommend this shop their service was outstanding and friendly!
Jul 19, 2007
Since nobody has said anything since 2005, let me state that Addison Automotive is still the same great place. I recently took my Infiniti there for routine 50,000 mile maintenance. They did their usual stellar job. I had not been in for years (since I got rid of my lousy Audi). I knew they were still great, though, since I have been sending my friends and co-workers there. I recall earlier in 2007 when I gave a co-worker a ride over there. Bev carefully explained what needed to be done using a wall diagram in a hallway to illustrate not only the parts to be worked on, but what those parts do and how they interact with other parts.
Sep 20, 2007
I took my 2001 Infiniti i30 to Addison Automotive in Sept 2007 with the problem that my car would not shift out of Park without a manual override of the Shift Lock. Initial diagnosis was a problem with the solenoid in the console and the brake light switch relay under the brake pedal with a repair cost of over $300. Later diagnosis showed additional parts required in the console with a cost of over $400. I requested that my car be put back together without any work on the console. When I picked up my car, the brake light switch had been replaced and I could now shift out of Park normally. Beverly charged $80.94 for the part and labor. She obviously did much more labor for the diagnosis than what she charged, but she repaired my car and I believe I was treated fairly. Since the repair took longer than a few hours, she gave me a ride home and picked me up when my car was repaired the next day. This was my first experience with Beverly, Terry, and Addison Automotive but it will not be my last based on how I was treated on a first time basis.
Feb 08, 2012
  • teshaw3
I went to Addison Automotive for a second opinion on an overheating problem with my car. I had taken it to another automotive shop multiple times to have my car repaired, without the problem being solved. Beverly was out of town, so her daughter and other mechanics checked out my car for about an hour and found symptoms of a blockage in the flow of coolant in my engine. She did a compression check on my engine with no leaks showing up. She did not charge me for this and told me to go back to the shop who had done the original work as they should repair it for free. She was very honest and very knowledgeable and explained her answers to my questions in a way I could understand. I will definitely go back to them. Also, I did observe that a lot of people at the Geico office nearby take their cars to Addison Automotive. I take this as a positive sign also.

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