River Oaks Goodyear

  • 4.9 of 5 stars
2 reviews

3720 Westheimer Rd, Houston, TX 77027-5222, us

(713) 621-6122

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.5/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Dec 21, 2010
I have a Dodge Grand Caravan. ONe of the chains that pull the door open and shut got bent and I was told, by the dealer, that it would be $200 to fix.This guesstimate was given over the phone without even bothering to see my car. Because Wrench N Time is a local business and within walking distance to my house, I decided to swing by and have them tell me what it would cost. This was to confirm what the dealer told me, but also to see if I could give my business to a local shop, instead of a corporate one. I drove in. Told the guy what was wrong. He looked at it and then went inside. He came back with a zip tie and fixed my chain. Total cost? About 3 bucks. I believe he only charged me because he wanted to run across the street to buy some coffee. I have been a loyal customer ever since. I am a woman, they treat me with respect and intelligence and they are always fair. IF my car does not need immedicat repair, they tell us so. They definately put the emphasis on customer satisfaction knowing that the bottom line will reflect loyalty.
Dec 25, 2010
Love these guys... Rusk is a University of St. Thomas grad and has an encyclopedic knowledge of cars, manufacturers, what generally goes wrong with which models, and what's worth fixing and not. As a bonus, it's always a pleasure talking with him about the economy and world affairs!

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