Gordon Automotive

  • 4.7 of 5 stars
16 reviews

8526 Burnet Rd, Austin, TX 78757, us

(512) 458-4245

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.7/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Aug 07, 2001
have dealt with them since 1971. Have always been pleased with their competency and service. Professional yet friendly and informative.
Jun 11, 2002
What an incredible experience! Walking in to Gordons, there's no cloud of confusion or advantage taking. In fact, they only did what needed to be done on my car. It was almost unsettling that a female could walk in to a place and feel like they respected her without a battle. (I've had my share of car dealers and mechanics mistreatment.) I highly recommend Gordons. They care about the customer, something you just don't find very often anymore.
Aug 11, 2003
I have dealt with them for 10 years and they have been very helpful. Once I went to a business meeting in Hawaii and left the small children and my Ford car in the hands of an adult babysitter. The car had a problem and was taken to Gordon's. They paged my to Hawaii and when I called back they explained the problem and agreed to fix it right away on my word that I would settle the bill upon my return. They saved my trip! What a nice gesture!
Jan 23, 2004
They have been very good every time I have seen them. When I killed my engine on a car, they told me there was an 85% chance it was never working again- before telling me they could make it 100% sure for a charge, or that I didn't have to pay them at all for the three hours of work they had already done. They have to explain everything to me, and are never condescending. And they let me have lots of the free pens.
Aug 11, 2004
I first went to Gordon Automotive when the head gasket blew on my wife's Nissan Sentra. I knew it was going to be expensive, and Henry was straight up and honest. He didn't tell me to come back in a week (like the dealer did), he gave me an honest estimate, and they came in below the estimate. I knew I could trust this place, and I have been taking our cars there (except for warranty work) for the last ten years. They may not be the cheapest place in town, but I know I can trust the work to be done well, I can trust that they won't sell me things I don't need, they keep records and consult the records when I bring my car in, they are AAA approved--I just can't say enough about this shop. Heck, one of the guys behind the counter, Don, even gave me a ride home in his personal vehicle when the courtesy van was not available. I send all my friends here, and I recommend this shop without reservation.
Feb 04, 2005
They fixed my loose steering column, better than new...and they have a van to give you a ride to work or home...also, I thought I needed a front end alignment...and so did my husband...but they said no...switched the front tires and no more pull to the right...They could have really socked it to me on that one...very professional...
Apr 15, 2005
They replaced my CV joints a month ago, but I've noticed creaking. I called at 10am and they said bring it in. At 5pm they had it all ready at no cost to me. In fact, they had determined the one month old ($100 each) joints were bad, replaced them both with the same brand, determined that that pair was bad too, and then had put on another brand that cost $200 each. They fixed it fast and free. The guys are the real deal. I will now take _everything_ to them. I never do these web survey things either. This demonstrates how impressed I really am.
Nov 07, 2011
Aug 12, 2005
I have been trading with Mike Gordon and his crew for over twenty years and eight vehicles of various manufacture. I have always been treated fairly, the repairs they suggested were the right ones, the work was done right the first time and on time. I got good explanations of the problem at hand and advice on what needed fixing first and what could wait when my wallet was thin. There were times they spotted a safety-related problem before I realized it was there. The one or two times in twenty plus years that they didn't get it quite right, they stood behind their work and found a way to fix it to my satisfaction even if it was a minor issue. I literally trust them with my life and safety.
Jan 20, 2006
Gordon's did excellent detective work in tracking down and fixing a bad vibration in the engine of my old truck. That cured 90% of the vibration, so I took it back in after the holidays. They spent hours combing over the truck before deciding it was essentially engine wear. They explained the diagnosis clearly and told me that I could try fixing it, but would most likely be wasting money. They then declined to take any money for all the time and effort because they "couldn't fix it"! Candid and honest, personable service managers, excellent customer service -- I'm a customer for life!

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