Underground

  • 5.0 of 5 stars
4 reviews

6706 N Lamar Blvd, Austin, TX 78752, us

(512) 452-6696

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 16, 1998
I've been going to Underground for years, as have other VW owners I know. They are extremely competent and thorough. Their motto is "home of metaphysical Volkswagon repair", and it fits. A full explanation is offered for every repair (engines or axles that are lying around serve as "teaching tools" and as a woman who is not daft about cars, it is a pleasant surprise to be treated with respect and as if I do, in fact, have a brain!) They keep the "slacker crowd" in Austin mobile in their vans, the professional folk cruising in their newer VW's, and every other VW owner type happy. They are passionate and knowledgable about VWs, honest, reasonably priced and generally great people. A bug owner friend of mine stopped by there yesterday (at my insistence) and called me last night to report that he was going to let them do all of his bug work from now on simply based on the overall attitude of the place and their suggestions for how to solve certain problems. I can't rave enough, though I forewarn they are quite busy just from word of mouth!
Jul 03, 2003
I can't overemphasize how wonderful this mechanic is. They're everything you would expect from a VW repair shop, and every single experience on both my '73 beetle and my 2000 Jetta was wonderful. They were patient, friendly, compitant, and willing to explain everything they were doing and why. Their skill level was amazing, they seemed excited to be working on my beetle, and treated it with the respect and care it deserved. In one instance, a friend was considering a used VW that had a couple problems. She called to get some idea what the repair would cost and they told her if she'd bring it by they'd take a look at it for her. Simply a very friendly, compitant, and honest VW mechanic. Alas, they won't work on my Lexus.
Nov 07, 2011
  • N/A
Jul 16, 2009
No pretense. No frills. These guys know VW's. They fixed my '99 VR6 Jetta for about the same price that I paid to get the oil changed(Mobil 1)at an oil change place. My repair involved removing the motor mounts and replacing 2 components that were triggering my "Check Engine" light, plus I had a looming vehicle inspection that was contingent upon this repair. It was fixed on time, and everyone I spoke to was friendly and loved VW's/drove/raced VW's and went out of their way to explain and show me in their shop manual as much as I could understand. Dependable, very very reasonable repair for your VW. I know one of the mechanics is knowledgeable about older BMW's and Mercedes too. I found them through this website! Thanks.

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