Sterling Volkswagen

  • 4.5 of 5 stars
2 reviews

3951 S 1st St, Abilene, TX 79605, us

(325) 673-4663

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
3.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Feb 14, 1998
This shop is very honest. Last month I needed a new left front wheel bearing and asked them if they ought to replace the right side wheel bearing as well after Greg announced that the job was completel. Greg said the right bearings checked out fine and he advised me to wait until I start hearing a noise coming from that side as I did with the left. He also took the initiative to re-pack the unsealed rear wheel bearings which were starting to run dry and assured me that they were still in good shape. In the five years that I've used this garage for my Audi I've always been fully satisfied with the work they've done and impressed with their honesty and concern for keeping my car running at a reasonable cost.
Sep 07, 2010
Having bought a '09 VW TDi, I took it to the closest VW for their carefree maintenance. Having heard horror stories about the dealer using the wrong oil in the new common rail diesels, I questioned them when I dropped off the car for its 10k service and got the correct response. I pick up the car, it's not washed, what I would expect from a dealer service, but ok, I can live with that. Go home, check the oil: overfilled. And not by a little, but about 3/4 of a quart (new diesel engine takes less oil than old one). Phone them, bring it back, they drain the oil, and this time, I check before I leave, level is ok. About a week later I have a puddle of oil under my car. Phone them, bring it back, they forgot to change the once only use crush washer on the drain plug. Get that fixed. 20k miles service: When I pick it up, I check the invoice, and there is no fuel filter on there, question the clerk, he immediately admits they forgot to change it. Takes them 5 min to change the fuel filter, but when I put the car in the garage, I noticed the distinct smell of diesel. Open the hood, and there is diesel all around the fuel filter, corrosive fuel on rubber hoses. Great! Take simple green and wash it off, no time to go back to them to make them fix it. But the oil level was right this time. The people are real friendly, when I need parts or have a problem with my other VW they always eager to help. Will go back for parts, but most likely do the basic services myself.

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