Clower Automotive

  • 4.9 of 5 stars
2 reviews

1406 Mcarthur St, Manchester, TN 37355, us

(931) 728-9898

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Offers loaner cars
Specializes in Radiator work
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 06, 2000
I have several automobiles (1982 Mazda RX7, 1986 Dodge Colt Premier Turbo, 1990 Oldsmobile Cutlass Ciera)and I trust Ron and his staff at Clower automotive with all of them. As a testament to Ron's integrity let me just share the most recent experience I've had with Ron. Today as of this writing the date is May 5, 2000. About a couple of weeks ago I began hearing a "whupping" noise that appeared to be coming from the rear end of my 1982 Mazda RX-7 starting at about 35 mph. I checked with an expert in Redmond, Washington who had supplied a remanufactured engine for the car about a yaer and a half ago. I told him about the "whupping" sound and after a few pointers from him was convinced that the axle bearings needed replacing. I had been talking with Ron's shop off-and-on prior and finally decided to have them replace the bearings. I went to pick the car up last Friday, 5/5/2000, and upon driving away from the shop noticed a vibrating sound and vibration coming from the front end of the car. Although Ron & staff had checked the front end and recommended replacing those bearings also, both they and I agreed that they were not initially making noise and I could live with them as they are for the time being. And I knew before taking the car in to the shop for the rear axle bearing work that the front end was not making vibrating noises and was not vibrating. Now, as mentioned earlier, after pickup, there was vibration. I called Ron immediately on my cellular phone and admittedly was upset because I knew that there was no vibration in the front end of the car initially. I asked Ron what did they do to my car and he said that they only removed the front tires/wheels. He asked if I could bring the car back for him to look at and I turned around and brought it back to him. Ron exited his building with a torque wrench and explained to me that his "new" mechanic was from a tire dealership and had used an air wrench in his prior place of work to tighten lug nuts on the auto wheels.He discourages his mechanics from tightening lug nuts this way and requires that they only use a torque wrench. I could see that the lugs on the front driver side wheel had not been torqued as Ron applied his wrench. After checking each wheel Ron and I went for a test drive. I immediately noticed the difference!!! No vibration or vibrating sound!!! Ron was embarrassed by this failure of his "new" mechanic to properly torque the lug nuts. So much so that he made the offer to replace the front wheel bearings, rotors, and brake disc pads LABOR FREE if I buy the parts!!! How many mechanics have THAT MUCH integrity? And this is only one of the stories that I could tell you about Ron and Clower Automotive. I personally have more that I will not share here. I trust his judgement and due to his sincerity, honesty, and integrity I take all my vehicles to Clower Automotive in Manchester, Tennessee.
Apr 06, 2009

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