Mr Transmission

  • 2.7 of 5 stars
2 reviews

2810 W Market St, Johnson City, TN 37604, us

(423) 328-0595

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
2.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Apr 14, 2004
The folks at Mr. Transmission treated me with respect and kindness. They took the time to explain (and show) the problem in a manner that I could understand. They also provided me with a ride back to work when I dropped my car off and came back to pick me up when it was finished. Having gone to several other transmission shops in the area, I was promised lower prices, but never received the quality that was promised. From my experience, if you want it done right you're going to have to part with a few more dollars, but in the long run, you'll be making fewer return trips which more than make up for it. So if you want it done right, these are the people to see.
May 09, 2012
  • honestdealing
“The Professionals” they certainly are not! On Monday, May 7, 2012 we spoke with Tim on bringing in two cars to have brake pads replaced on and would like to wait while it was done. He told us to bring it in the next day (Tuesday, May 8, 2012) early at 8 in the morning and that he would get them done. When we got there at 7:50 am, Brad and Tim both seemed to be professional and from our prior experience, some years back, we liked the shop’s honesty and customer friendliness. Brad and Tim told us told that it would be $79.99 per axle plus $25 per axle if resurfacing is needed. We agreed and even though we got there earlier than when Tim told us, all the bays were occupied so we handed over the key to one of the cars and told Brad and Tim to call us 10 minutes before they finished this one because we live right around the corner and could bring the other one back before this one is unloaded. Well, the unprofessional side now came out in the open. We waited and waited for a call, but at 12:30 pm we called and Brad told us that the guy who does the brakes is on his break and that he will call us back in 45 minutes. That 45 minutes became an hour and a half so at around 2:30 we went back to just pick the car back up for next time so that we wouldn’t miss the doctor’s appointment. When we got there, the car was on the lift and the guy was taking the last wheel off. We went inside to ask Brad, why he didn’t call us back and why it was taking so long to just have the brakes replaced? I would mention that it was in normal tone, not yelling or screaming as Brad claims to Tim later. We told him that it was not fair that he had us come in the morning, never called us back as he said he would, and we still are waiting. And he acted as if he understood and agreed, apologized sorta, and then went to the garage to still have the brakes done since we said so. And may I mention at this time that there was another older gentleman (customer) who Brad was telling that they will get to it and that if the bolt breaks, they will have to get a ride till tomorrow at least (giving him the run-around too as the customer shook his head in extreme disappointment). But, Brad went into the garage/bay area and it is there where I believe he conjured up a story of us ‘yelling and screaming’ in front of the customers to Tim, but regardless Tim should not have acted and said thing as he did. We went outside where then Tim came out yelling at us, asking if we were “yelling and screaming in front of [his] customers” without even caring about himself yelling for no reason in front of his customers! He wouldn’t even let us speak and said ‘he didn’t need customers and he had plenty,’ and yelled back to the guy checking the brakes to put the wheels back on and told us to take it and leave! When we were able to finally get a word in, we told him we weren’t screaming or yelling and told him he should have told us to come at a later time instead of having us bring it in the morning and not get to it for 6 hours and miss our doctor’s appointment. Also he said ‘I have been in the busy for a long while and that everyone around here charges $79.99 per wheel, wheel, axle same terminology.’ Now, I am no mechanic, but no one, I mean no one around here changes only one wheel’s brake for $79.99. They charge per axle and according to the Wikipedia and the rest of the brake world, that means in this context “transverse pair of wheels, whether they are connected to each other or not.” Beside, no one in their right mind will only replace one brake unless they will like dangerous and uneven braking. All the while, Brad act childish making comments like “it a different ball game now” while smacking his fist to his other palm, and at the end while we were leaving he ran outside just to say “cheapskate”! We couldn’t believe our ears or the situation as it seemed unreal! Needless to say, we left angered at Tim’s and Brad’s comments and will never return and will let everyone know about this. Dishonesty, rudeness, deceptive business practices, and lack of customer oriented service always fail at the end with the business. Instead, we went to this other place who had the same price of $79.99 per axle (and they knew what the word per axle meant).

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