Scates Auto Repair

  • 4.9 of 5 stars
7 reviews

382 Airways Blvd, Jackson, TN 38301, us

(731) 422-1901

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.3/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.9/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
4.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Oct 08, 1997
Our family has been going to Scates for as long as I can remember. They always do a good job, and they are honest. Prices are always reasonable. It is a family-owned and operated business, and if they do not always finish things in an extremely timely manner it is because they are so busy dealing with so many long-time customers. I have always been satisfied with their work.
Oct 08, 1997
Our family has been going to Scates for as long as I can remember. They always do a good job are are extremely honest. Prices are always reasonable. It is a family-owned and operated business, and if they do not always finish things in an extremely timely manner it is because they are so busy dealing with so many long-time customers. I have always been satisfied with their work.
Oct 08, 1997
Our family has been going to Scates for as long as I can remember. They always do a good job, and they are honest. Prices are always reasonable. It is a family-owned and operated business, and if they do not always finish things in an extremely timely manner it is because they are so busy dealing with so many long-time customers. I have always been satisfied with their work.
Oct 08, 1997
Our family has been going to Scates for as long as I can remember. They always do a good job are are extremely honest. Prices are always reasonable. It is a family-owned and operated business, and if they do not always finish things in an extremely timely manner it is because they are so busy dealing with so many long-time customers. I have always been satisfied with their work.
Aug 28, 2001
This was the third automotive shop I tried in Jackson, TN. The first two, both highly recommended were so bad that not only did they not fix the problem, they created very expensive other problems and then denied having done so. They both had lousy technicians that never got the job done right the first time, extremely high prices, getting the jeep back with more problems then when it went in and having to take it back repeatedly and to then be told by the arrogant shop owner that I should pay for the parts and labor for the new problems their mechanics created! Scates Automotive is a family business and Phillip along with the entire crew (office staff included) are as good as I have found in the 6 states and nearly 13 years since I bought this '88 Cherokee new. They have always been honest about what repairs had to be done and what could wait for a while and I have never had to return it because it wasn't fixed right the first time. The prices have never been out-of-line and if Phillip doesn't have an immediate answer to your problem he will spend time trying to find one. How many non-dealer shops will run you to work after you drop off your car or offer to pick you up when the repairs are completed? Not many. They also have a comfortable waiting area with a soft drink machine (reasonably priced) and restrooms. The shop is located near downtown so the area has deteriorated some, but it is completely safe and I have no problems leaving my car at night in the well light lot for him to work on in the morning. Generations of families have been taking their cars to him and for good reason. There are not many shops around like this anymore. And no, I am not related to him and didn't know him until we moved here in '97.
Oct 27, 2008
Scates is one of the oldest mechanic establishments in town. When I first moved here, Scates was recommended to me by many Jackson natives, and I was not disappointed. Any time that I was confused as to what they were talking about, they explained it to me. And when I still didn't get it, they let my dad call in and re-explained everything to him. They've never done any work without my permission, and always consult me before doing any work that wasn't originally discussed. They are friendly and very accomodating. Yay Scates!
Aug 27, 2011
We live in Memphis and have had kids in college in Jackson for the last 7 years. They were recommended to us by my brother- in-law and, boy, was he right! They have always been fair in repair costs and will even allow my kids to have cars fixed and then bill me so that they don't have to come up with cash!! We have even driven a car from Memphis to Jackson just to have them repair it because the guys in Memphis couldn't get it done!! Very fine people and very fine work.

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