Cumberland Toyota

  • 4.4 of 5 stars
4 reviews

1540 Interstate Dr, Cookeville, TN 38501, us

(931) 526-5600

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Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
4.8/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
3.3/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.7/5
They are always honest
3.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Mar 11, 1998
I write service in this shop and so work with Jim day in and day out.When I need a job done right the first time with no comebacks, Jim'll get the assignement.I maintain and repair my own vehicles-largely because I know what goes on in the auto repair industry and because it takes more than a certificate or diploma to make a good tehcnician but I'll let Jim work on my vehicle without any reservation.
Jul 19, 2000
I had taken my 1991 wrangler there twice, both for factory recalls (they are both Chrysler and Toyota dealers). The first occasion had no problems or hassles and was a very good job (replace Cat. Converter). The second time made it pretty clear why a truck in town had a large sign in its bed proclaiming that "Cumberland Sold me a Lemon!" I called to schedule a brake rotor recall and wasconnected to the service bay. After giving him the details, the fellow I talked to did told me that there were no available times until the following week. Since I work in another town, I figured I might be able to get it done there so I declined and asked to be transfered to parts for some incidental replacement parts I also needed. I ordered them, And after thinking about it, asked to be transfered back to accept the original appointment. I was then told by another fella that I could come in bright and early the next morning (apparently the first guy just did not like my tone). That made me a bit suspicious. Later in the day, I decided that both driver and passenger door latches (the parts I ordered) should be replaced, and not just the one side I had previously ordered. I called back to update my parts request, and was told (by a differnet fellow) that it would not be a problem, pick them up in a week. When I went get them on the appointed day, I was told the order never existed, and after I talked to two people who both confirned that everything was OK! When I went in to pick up the Jeep after the rotors, I told the floor manager the whole story, hoping to get an acknolwedgement of these incidents. his response is what really made things clear to me: he seems to not even care! I did not ask for anything in recompense, just told him what had happened. He didn't even give an "I'm sorry", just a "well these things happen" ( but should they? ). I will not take my business back there again, even if it is paid for by a recall.
Nov 20, 2002
Jim Ryan has worked on all of my/my familys Toyatas for years. My Camry was bought new at the dealer ship in 1991, and thanks to JIm (mechanic) and Jim/David(parts) my trusty Camry now has 235k miles on it . I have inly been stranded twice(dead battery due to my leaving the light in and the timing belt tensioner going out)and expect to have at least another 100 k from my car.The guys in the service dept. have always treated myself/wife like friends and always take my Toyotas to them. Their work is first rate, thier parts dept. get the parts I need in ASAP . These guys are top notch.
Aug 24, 2007
I've never used a dealership service department before because of the "too expensive" stereotype, but I highly recommend Cumberland Toyota's service department. I went to another mechanic to replace the plugs in my Sienna and he used the wrong plugs (despite the friendly label under the hood that says my engine requires dual-electrode plugs). After weeks of complaints about the sudden drop in my fuel mileage (the other guy didn't have a clue what the problem could be) I relented and took it to the dealership. They replaced the plugs with the correct plugs (which were more expensive) but charged me less ($149 for the dealership, $177 for the other guy!). They also recommended replacing another part if my check engine light came back on, and replaced it without charging me for labor when I came back. They call me several days after each service to make sure everything they did was satisfactory. They give me a ride back to work when I drop my car off and come pick me up when the repair is finished. I'm spoiled now! When the time comes to replace my Sienna, I will buy a vehicle Cumberland Toyota will service!

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