Import Master Repair

  • 4.7 of 5 stars
5 reviews

1603 Long St, Chattanooga, TN 37408, us

(423) 756-5566

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Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.8/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
3.5/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Jun 07, 2004
Poor Helga. She just wasn't fun to drive anymore. I thought that, after 18 years, maybe it was time to trade in my old Volvo 740 GLE. Then I met these guys. Not only could they identify problems that two other shops + the dealership thought were either in my head or not worth dealing with, but said mystery problems were quickly fixed at reasonable rates. Now, Helga is zippy again, and I am basking in the renaissance of my renewed relationship with my car. Richard, the head mechanic, loves to listen to Car Talk, and supports our local NPR station - WUTC in Chattanooga, TN. Yet another reason for any self-respecting Volvo owner to frequent this shop.
Sep 27, 2004
Last month I bought my first Volvo, a '96 850 with 105K. The a/c was out and there was a constant oil leak. The dealer had told the prior owner that the main seal was shot. Antenna mask was stuck up. In on Monday, out on Wednesday, about half of what the dealer quoted. Richard was reccomended by several physicians I work with. They were right, these guys are great.
Nov 07, 2011
Dec 03, 2009
My daughter was at college at UT Chattanooga, and her car needed help. It's a 2001 Nissan Altima with about 180K miles on it. I was pretty sure it was the end of the road for this excellent car. Richard was able to ascertain that the air mass meter needed to be cleaned. As well, in the process, he realized that the right axle joint (cv joint maybe?) was bad, which could have been a safety disaster for my daughter. We were able to get everything fixed for what I felt was a very reasonable price and Richard thinks that this car, with proper maintenance, could easily last until 250-280k miles. I live in Memphis and handled this entire transaction over the phone, with my daughter bringing the car in to the shop. I felt very comfortable with his level of knowledge and his reasonable pricing. I would definitely recommend this place, especially to anyone else that may have kids at UTC.
Nov 17, 2011
  • tnrambler
I bought my 2000 Volvo S70 used in 2006 with 70K miles. Richard (the owner) was recommended by several folks that I new who had Volvos. Now, at 155K, this is where I take her for all of her maintenance needs. He treats each customer with respect, listens to your concerns and once any problems are diagnosed, he goes out of his way to explain your options. I would not hesitate to recommend him to anyone with a Volvo.

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