PRO Service Auto LLC

  • 5.0 of 5 stars
7 reviews

5325 Andrew Johnson Hwy E, Afton, TN 37616, us

(423) 638-8050

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.8/5
Jan 23, 2002
Winfred Gray is an experienced mechanic who used to work for a large Japanese import dealership. He and his wife run a very clean and efficient shop.
Dec 09, 2007
Honest mechanic, very nice staff.
Feb 02, 2005
The owner has probably 30 yrs. experience with Hondas. His certification is up to date (he worked at the dealership where I bought my first Honda about that long ago). The business has expanded since beginning approximately 6 years ago. The owner (and co-owner at the time) had worked at Honda dealerships before going out on his own. The only problem: they don't have the equipment to do front end alignments; otherwise, they do it. I've referred several friends and family to him and all have been pleased. None that are female have felt they have been treated like idiots. The facility is very clean,staff friendly.
Jul 02, 2005
They once advised use our car was just not worth the repair needed at no charge. Another car had been totaled and they advised a relativly cheap repair to make the car safe to drive if not pretty. Has also been willing to arrange pick- p of stranded car at off hours and at discounted price for us.
Nov 07, 2011
Jul 25, 2009
Winfred Gray and his wife run a very clean, efficient shop. They are courteous and respectful; the staff are friendly and knowledgeable. I have always received quality service. Today's cars require expert diagnostic skills. Pro Service has the equipment and expertise to handle problems that even the dealer hasn't been able to solve. Mr. Gray recommends regular maintenance services that prevent costly repairs in the future. I always feel that he is looking out for my best interest.
Aug 03, 2010
The owner has worked on my cars for over 30 years. His facility is very neat/clean. I'm not sure about the guarantee but he would stand by his work. He tells you if he is not equipped to do some repairs (such as front end alignment--doesn't have the equipment) or unable to do something due to a warranty issue. I've recommended several people there and all have been satisfied. They do work on other makes besides Hondas. The area has no public transportation in the area nor do they have loaners. They do have a nice waiting area. Everyone is friendly/helpful. Appointment is required.

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