Robertsons Garage

  • 4.9 of 5 stars
2 reviews

838 Broad Street, Sumter, SC, us

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Mar 16, 1998
Marion Robertson is particularly helpful. Recently, my Ford Explorer wouldn't start. I was parked at a Bank about four blocks way from his garage. I called him and he said, "It's probably a loose battery cable, I'll be right over." He was there in a few minutes, removed and cleaned the battery cable connections, and the car started. He said there would be no charge. I took my car to Western Auto because the brake pedal was low. They checked it and said it needed new brake shoes on all wheels, new rotors on front and repair of master cylinder which was leaking. Cost - $300+. I took it to Robertson. He said that the automatic brake adjustment on the rear wheels was rusty and wasn't working. He loosened it up and it worked okay. Cost- $35.
Feb 24, 1999
About 5 years ago, I went through the automatic carwash (one of those with the LARGE rotary brushes) without remembering that my power antenna was up. Naturally the antenna got entangled in the brushes and the car began to be violently pulled up and down. The antenna was snatched out by the roots, and the brushes proceeded to flail the top and trunk of the car with the antenna. The marks were insignificant but I could not imagine telling my husband how thoughtless I had been. Thoroughly shaken (literally and figuratively), I drove the few blocks to Robertson's Auto Service. After asking Marion how much a new antenna would cost and cringing at the $300 pricetag, I asked about a used one. He said he could probably find one by the next afternoon. He replaced the antenna with a used one the next afternoon, I paid him in cash so that there would be no written record and my husband would not be the wiser, and to this day this has been Marion's and my secret. Marion Robertson is the soul of discretion!

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