Pierce Imports

  • 4.8 of 5 stars
10 reviews

1965 Kingstown Rd, South Kingstown, RI 02879, us

(401) 789-0040

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Feb 07, 2009
Finally taking the time to respond to your survey. We've been going to Pierce imports for our car repairs and quality used cars (9 so far) for over 25 years! They are honest, dependable, fair and always fix what needs to be fixed. We wouldn't go anywhere else!
Sep 29, 2004
I've had nothing but good experiences with these guys. I had them do an inspection on my truck and they replaced a light buld with no charge!! Maybe they forgot to charge me. When I needed exhaust repair on an old truck they suggested a welding shop that might be able to fix it cheaper than replacing the system. The truck was getting very old by this time, they pre inspected it to let me know if it might even be able to pass inspection. I trust these guys completely.
Aug 12, 1997
"My air conditioner needs freon" "OK I'll take a look at it" (later) "how come only $5?" "It was just a loose wire" On another visit... "There is oil on the engine" "It looks like the (i think he said PCV valve)- about 120 bucks" (later) "how come only $80?" "It didn't take that long." There are lots more stories like this!
Mar 26, 2002
Craig is tops. Knows what he's doing. Honest. Fair. Did the job well. Better yet, the guy across the street with ten cars parked around the yard (all in perfect working order because that's all this guy does is fix cars) said that he would go to Craig if he needed his car fixed. I did and I was happy.
Nov 07, 2011
Oct 02, 2003
I just can't understand some of the lower rankings in the survey. After years of experience and many friends experiences, Pierce Imports has only positive reviews!
Aug 12, 2005
This shop is affiliated with AAA, and their warranty on repairs is 12 months or 12,000 miles. The staff is always considerate and helpful, going that extra mile. However, they are very busy and sometimes the wait for appointments is 1 - 2 weeks. Honesty is the hallmark.
Feb 11, 2007
Great on cars from Japan, not so great on cars from Germany. Had a problem with a leaking skylight in my VW. Was charged for a diagnostic and told to see the dealer for a problem with the "rails". Took it to a body shop and they cleaned out the drains and fixed the problem. Always have had a great results with the repairs on my Japanese cars. Would highly recommend this shop to anyone with a Honda, Toyota, or Subaru.
Jul 06, 2011
I am 69 years old and a nut about car repairs. They are the best I have ever seen. When dealer quoted me 1400 and told me they were giving me a break, Craig did the job for 375 AFTER he quoted me 460! When I needed tires, he was the one who suggested Tire Rack and had them send the tires to him to mount. Only charged me 50 for putting on 4 new tires - no extra charges like the biggies do.
Aug 12, 2011
One of the screws holding the hinge of my glove box fell out, so when it was open it hung somewhat crooked. An annoyance, but not something I would bother to fix. However after picking up my car after some routine maintenance at Pierce, the screw had been replaced. No charge, not even a mention that it had been done. They always go over and above for the customer. I have implicit trust in Craig and his crew.

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