Swedish Motors Limited

  • 2.5 of 5 stars
7 reviews

729 East Ave, Pawtucket, RI 02860, us

(401) 723-1111

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.4/5
They respond well when they screw something up
2.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
3.2/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.1/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
3.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Nov 07, 2011
Jul 01, 2005
I have been taking my cars to Carlos/Swedish Motors for nearly twenty years. They have provided routine service for a Volvo, Nissan Sentra, Honda Odyssey, Hyundai Santa Fe and a Mazda 626. The shop is busy and sometimes repairs take awhile; if we don't need the car [my husband takes the train to Boston for work] we let them know so others can be serviced ahead of us. Besides the knowledgeable and courteous service provided by Carlos, Sue & the rest of the staff, I like the way Carlos will let us know what that 'funny noise' is, and whether it needs immediate repair or if it can wait awhile! Reasonable labor rates compared to dealers, excellent technical service.
Nov 07, 2011
Apr 11, 2009
Always friendly and courteous. They ask the right questions about a problem to make sure they have it right. Sometimes you have to wait a few days to get an appointment, but once they have the car I have always found them prompt at completing repairs. Their prices are reasonable and they don't recommend unnecessary work. My first contact with them was over ten years ago, when I took my '88 Volvo to get a quote to replace the odometer. It had stopped working at 140,000 miles. Carlos' answer was "I could do it for you, but it's a lot of labor and Volvo charges way too much for the replacement parts. If it were my car I wouldn't bother." I thought, "this is a guy I can work with." The odometer still says 140,000 miles, but the car is still on the road and everything else works great.
Nov 07, 2011
Nov 07, 2011
Sep 10, 2012
  • nj_butler
This past summer, we took our Volvo (a 1999 s70) to Swedish motors to work on a check engine light and a few other issues. I was hopeful, based on the reviews here, that they would be "the competent, friendly, neighborhood mechanic" that one always hopes to find. I had a few straightforward pleas for them, since we were about to embark on a cross country move to Portland, Oregon. 1. Please be upfront with all of the estimated costs required to take care of all problems. 2. Give us a fair appraisal of the car's overall health, i.e. is it worth putting in $1000 or more dollars of work on this car at this point, knowing that we have a big 3000 mile trip ahead of us. Or would it be better to trade it in on a used car lot 'as is'. Here's what transpired. They gave an estimate to fix everything: some electrical stuff, some brake issues, A/c issues, and the dreaded "check engine" light. Their answer to question 2 above was "yes", the car is worth fixing and investing in for such a trip. So we proceeded. The first warning sign came when I went to pick up the car and the total she quoted at the desk was a couple hundred more than the estimate. That's clearly bad business but fine... if they could fix the problems. But alas, they could not. First, the A/C began to fail again within about 3 days (after I had explicitly told them that a previous mechanic had told me I needed to get a new/rebuilt compressor). Swedish motors had tried the quick fix cheap solution-- long enough to get me out the door, $150 poorer, and hopefully half way across the US. Then, the dreaded "check engine" light came back on within 5 days of the original work. I brought it back and they weaseled another $100+ bucks out of me for some hosing. At that point I tried to tell them again about the A/C-- that they had done unneccessary (cheap fix) work which in fact only worked for 3 days, and that the A/C needed a compressor, and that I should be reimbursed for their shoddy patch. The would hear none of it. The owner/front woman (I can't remember her name at this point) is incredibly defensive and anti-customer. She immediately went on the attack and I acquiesced, hoping again to get out of there with a solution to the check engine light and taking a loss on the A/C. After the second work within 5 days for the check engine light, it came back on for a third time. Our hearts sank-- here we were, $1700 dollars in the hole thanks to a dishonest group of inept mechanics and our car was literally in the exact same running shape as when we entered (it ran beautifully before we asked them to do anything!). The A/C still did not work and we had a check engine light that would fail inspection. We had a week to go before departure. We ended up biting the bullet and buying a used RAV4 and trading in our Volvo (they almost wouldn't take it with the "check engine" light on!!). So, $1700 completely wasted (we could not recoup anything on the trade in value because nothing had been improved on the car) with the only consolation being the hope that the front woman at Swedish Motors doesn't sleep all that soundly at night, plagued by the guilt of years spent fleecing customers. I would implore any reader to look elsewhere when deciding about car care. We are reasonable people and understand that mechanics cannot know everything that is wrong with a car up front. However, we also know the difference between honest mistakes and intentionally corrupt business practices. Swedish motors absolutely fit the profile of the latter, purposefully misguiding the customer to try to milk more money out of them bit by bit.

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