Croft's Service Center

  • 5.0 of 5 stars
3 reviews

114 Revere Blvd, West Lawn, PA, PA 19609, us

(610) 777-7077

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
N/A
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
N/A
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 11, 2005
My husband and I were driving home from Philadelphia, PA on an extremely hot summer day. We had gone there to go to the Hong Kong supermarket to get fresh and specialized Chinese ingredients we are unable to purchase where we live. The car was filled with food, plus we had a small cooler with frozen items in there. My husband was driving my car ('97 Mercury Sable) and he engaged the cruise control. The car just kept speeding up and he was unable to stop it! 60, 70, 80 mph, careening down the PA Turnpike! He couldn't get it out of cruise control and even turned off the ignition! Finally he was able to muscle the car off onto the shoulder, where it died. He pushed the car further so the speeding semis wouldn't kill us. We called AAA. A tow truck promptly arrived. They hadn't a clue how to fix it and towed us only to the next exit (Reading, PA). There we sat, in the sweltering heat, while we tried to get AAA to send someone to help us get the rest of the way. Since we live so far from there and it was a Saturday afternoon, they warned us it would cost us at least $200 to get towed to our mechanic at home. We were sick about it but figured we had no choice. The guy showed up, hooked up the car and in the process of taking our information heard what had happened to us. He asked who towed us there and felt bad we had just been dumped by the side of the road and he also said he thought he could fix it right there and save us some money! He popped the hood, reached under a cover thing and disconnected the cruise control. He had my husband start the car and it was perfectly fine! He could've earned $200 - of course, he would've spent 3 hours back and forth to our place - or towed us to his shop and left us at a motel for the next couple night. We were so grateful. I have never even used the cruise control so I don't miss it. Maybe someday I'll get it fixed but after that terrifying experience - it was like a scene from a movie - I don't know that I want to ever try using it. We didn't have much cash on us - barely enough to pay the Turnpike tolls - which, by the way, have gone us shockingly fast in the last few years - but between us we had $20 and gave it to him even though he said there'd be no charge. My husband just stuck the cash in his hand and he didn't even look at how much - he put it in his pocket. His whole manner and everything about him said "integrity". We were SO impressed. My father had been a mechanic and owned his own shop and gas station many years ago. He did things for people and said "pay me when you can" - or got paid in produce or chickens - and it was there, by the side of the road, in the waning sunlight, I felt like I'd gone full circle. My dad has been long gone, but in some way an honest, skilled, kind person (a stranger) is carrying on his legacy. I asked for his card specifically to tell you guys about him. His name is John S. Croft. People in the Reading, PA area are lucky he is there. Anne-Marie Hober
Nov 07, 2011
  • N/A
May 05, 2008
  • N/A
I have gone to Croft's since 1997, and I'm not at all familiar with cars and their "issues." I have always felt as though John and his team meet me where I am in explaining the work that is needed, and I've never felt as though I am being talked down to. Your question in the survey about treating men and women alike made me think about that, and the answer is that I always have felt that I am being treated like a person, without regard for the fact that I am a female, which is, I think, the way things ought to be. In that period of time the prices they charged have never seemed anything less than a bargain -- and that's saying a lot for me.

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