Auto Drive

  • 4.8 of 5 stars
2 reviews

1130 Harrisburg Pike, Middlesex, PA 17013, us

(717) 245-2322

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jan 08, 2003
Well, I am a biased customer, in that I personally know one of the repair-men really well. He's a close personal friend. However, whenever I've called to check on work being done, everyone else is most courteous and friendly. Additionally, if I have a question and he's not around, anyone else there can and will answer it for me. I've had mostly body-work done there, don't ask... it was a *really* bad year, was 2001.... Also, they checked out my husband's car (then, boyfriend) when he ran it into the ground. You would think a male would know that 20,000 miles without an oil change is a bit too much. *sigh* Anyhow, they explained that he had cracked a head, and they could fix that, but there was no guarantee there wasn't other damage to the engine from running 10 miles with no water before it seized up. I think this was far preferable to soaking us for a boat payment or two before giving up the ghost on the car. Anyhow, just wanted to share. Your mileage may vary, of course. Oh, and my buddy's name is Jeff Heiges, but this isn't a plug or anything. Well, yeah it is, but he's Honest. And doesn't own a boat. :)
Jul 20, 2006
I am a student not originally from the area, and I recently bought a used car from Maryland. Auto Drive was recommended to me through the father of a colleague, and as I had nothing to lose, that's where I took my 2000 5-speed Mazda ES with 101K miles. One of the annoying problems I had was the "Check Engine" light coming on which was going to preclude me from getting it to pass inspection in NC where I was about to move (but I didn't yet know that). Jeff told me that was the case in PA, but he wasn't sure how it was in NC. At any rate, he explained to me what the "Check Engine" light code was telling him - it was a PO141. It was an "unspecific" code that wouldn't necessarily effect the running of my car - I wasn't going to end up stranded somewhere - and that if it started to get bad, I would know it without a doubt. (He also later told me how he would handle the situation if I came to him for an inspection with the "check engine" light on and a code like mine. He would re-set the system, tell me to go drive for a hundred miles to see if the light came back on. If it didn't, he would go from there. If it did, then he would take another route. No pun intended.) He said it was most likely caused by an air leak, some visible ones of which he had already fixed, but there might be some others that he hadn't seen. After checking over the rest of the car and making sure it was ok, he told me that if the light came on again, I should come back and he would take another look for the cause of the problem. Well, it did, but before I could go back, I had to "run" down to NC to register my car. And guess what? It wouldn't pass inspection. I was referred to a mechaninc who told me that I needed to replace my Oxygen sensors. Which I did. Both of them. I was desperate. And didn't know any better. And no, I didn't keep the old ones. (Jeff later asked, "Why didn't you call me?!?! He also said, as we talked some more about what happened, "I wasn't going to say this to you. I promised myself I wouldn't. I didn't want to tell you that you were had, but, well...") Jeff explained that the type of code he told me about would say that the O2 sensors were working harder than usual because they were compensating for the leak, but that didn't mean that they were broken. PLUS, you could individually test to see if the O2 sensors were rotten. Well, I didn't know this AT THE TIME. Right after they were replaced, the check engine light went off. The car was driven around for the system to reset (as per instructions) and the car passed inspection. I left a day later (after having spent the night curled up in the back seat of my car) to drive back up to PA. I had a sore neck and I was over $500.00 poorer ($224 for license and registration, $312.00 for two oxygen sensors and labor, $24.00 for the inspection, $32.00 for gas, etc), but all was right with the world: the "check engine" light was finally off. Until I got halfway through Maryland. It came back on, and has been on ever since. I had Jeff look at it again to make sure it wasn't something new. He assured me it wasn't and told me he would be willing to search out the problem. But I'm mad. That town in NC that I chose because it was the first one over the border with a DMV may think that I would never come back, but they haven't seen the last of me. Nope. When I finally move to Durham on the first of August, I'm going to have to drive through there, and I'm going to make them fix it. Jeff said he would back me up. When I called the shop and explained the situation, telling them sweetly to get ready for my car and to get a hold of whatever machinery they needed to rectify the problem, like the smoker Jeff told me about (I haven't let on yet that I'm mad) I was told, "Well, with the "check engine" light, it's usually nothing. We can just manually shut it off." ARE YOU KIDDING ME???? This definitely wasn't an option when I first went there, and I sure as heck didn't pay $312.00 for it not to get fixed just so you could manually shut it off!!!! Now I'm going to have to make sure that whatever they do, they don't just end up shutting it off in the end. Maybe I should just have Jeff take another look at it.

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